Primary City/State:

Glendale, Arizona

Department Name:

Medical Staff Svcs-Hosp

Work Shift:

Day

Job Category:

Clinical Support

You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health. Apply today.

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY
This position provides highly skilled support via liaison representation to committees, medical staff departments, physicians, and other hospital personnel under moderate supervision.

CORE FUNCTIONS
1. Coordinates all aspects of assigned medical staff committees including compiling agenda material, accurately documenting minutes, compiling follow-up memos and letters, researching and preparing information for chairs, and providing professional assistance to various chairmen regarding privileging, credentialing, reappointment, and medical staff rules and regulations as outlined in the medical staff bylaws.

2. In consultation with the director, provides administrative support for hearing committees. Serves as a resource for medical staff members regarding medical staff bylaws, rules and regulations, hospital and medical staff policies, regulatory requirements and parliamentary procedure. Assists in drafting correspondence ensuring compliance with established bylaws, rules and regulations. May coordinate GME and/or CME functions and processes.

3. Under direction, liaises between medical staff and administration, communicating sensitive and confidential issues including peer review. Interacts directly with a variety of internal and external customers. Uses judgment and discretion to maintain peer review protection to hospital and medical staff.

4. Understands and maintains an accurate, secure and updated database of physician and allied health information to query on basic demographic profiles including but not limited to staff privileges and status for other hospital departments and facilities requiring this information. Uses various internal databases to gather and analyze physician and allied health data used in the reappointment, peer review and quality improvement processes of the medical staff and board of directors.

5. Coordinates processing of all aspects of physician and allied health credentialing and reappointment processes within appropriate timeframes ensuring the quality of the practitioners providing patient care. Assures the completeness and accurateness of the credentialing process. Requests additional information from external medical if necessary. May obtain and log expired credentials on a monthly basis according to rules and policies. Monitors the progress of physicians through the supervision period, assisting department chairs with the appropriate procedures, forms and time limits.

6. Collects and compiles data for physician and allied health quality profiles to analyze practice patterns using data to determine performance. This includes working with senior staff, department chairmen, quality staff, and other hospital staff to identify sources of data and methods of presenting and analyzing data.

7. Manages the preparation, distribution and maintenance of the physician emergency department call schedules.

8. Requires high degree of confidentiality and critical decision making. Requires moderate direction and guidance. Has complex relationships with members of the administrative staff of the hospital, members of the medical and affiliated staff, medical staff officers, medical staff department chairs, section chiefs, physician and other professional applicants, attorneys, medical staff professionals at other facilities, state licensing bodies, other departmental personnel and patients. All require courtesy, tact, patience, cooperation and confidentiality.

MINIMUM QUALIFICATIONS

Must possess strong knowledge of medical office administration as normally obtained through 1-2 years experience in a healthcare, paralegal, managed care or credentialing. Requires knowledge of medical terminology and professional physician interface. Requires experience interacting with physicians in highly sensitive situations. Must possess strong verbal and written communication skills. Requires astute judgment in human relations skills to interface and communicate in an articulate manner with medical staff, administrators, legal counsel and hospital personnel. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Requires the ability to work with common office software and equipment.

PREFERRED QUALIFICATIONS

Two years of college education is preferred. National Certification as a Medical Staff Services Professional is preferred. Knowledge of medical staff computer software programs is desirable.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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