Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Cloud Infrastructure
Good to have skills : AWS Administration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Customer Service Representative, you will manage the delivery for IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth operation of IT systems and promptly resolving any issues that arise. You will collaborate with cross-functional teams to provide excellent customer service and maintain high levels of customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure the smooth operation of IT production systems and services. - Manage incident, issue, and outage management, investigation, and restoration. - Collaborate with cross-functional teams to provide excellent customer service. - Maintain high levels of customer satisfaction. - Promptly resolve any IT system issues that arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure. - Good To Have Skills: Experience with AWS Administration. - excellent knowledge in AWS infrastructure o Golden Image rotation = monthly o Maintain backup ? Database (MySQL) ? EFS volumes ? EC2 AMI ? ASG updates o RDS – High Availability (Multi AZ) o AWS ECS container o Lambda o Load Balancer: Application and Classic o S3 o Secrets o API Gateway o Lambda o CloudWatch - Strong understanding of IT production systems and services. - Knowledge of incident, issue, and outage management processes. - Excellent problem-solving and troubleshooting skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Cloud Infrastructure. - This position is based at our Bengaluru office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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