Customer Success Manager

Posted:
7/2/2026, 8:18:54 AM

Location(s):
Mumbai, Maharashtra, India ⋅ Maharashtra, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Job Responsibilities:

  • Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks.
  • Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption.
  • Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services.
  • Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments.
  • Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads.
  • Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion.


Core Focus:

  • Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities).
  • Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
  • Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth.

Ingram Micro

Website: https://www.ingrammicro.com/

Headquarter Location: Irvine, California, United States

Employee Count: 10001+

Year Founded: 1979

IPO Status: Public

Last Funding Type: Post-IPO Secondary

Industries: Consulting ⋅ Electronics ⋅ Information Services ⋅ Information Technology ⋅ Logistics ⋅ Software ⋅ Supply Chain Management ⋅ VoIP

Visa Sponsorship: Sponsors work visas