Job Description:

About DXC Bulgaria  

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. 

About the role

Network Operations Team in Bulgaria was established in late 2011 and since then the team is providing support  for various type of customers. From automotive to big government agencies demonstrating a wide range of technical expertise and adaptability. Proactive approach and deep understanding of diverse industries allow the team to anticipate issues, optimize performance, and contribute significantly to the overall success of our clients worldwide.

As a Network Security Support Engineer you would have the opportunity to collaborate with top engineers and enhance your skills!

Daily challenges 

• Maintaining and supporting a variety of Network and Security equipment;

• Categorizing and prioritizing the Incident to work on it quickly and efficiently;

• Defining an action plan for diagnosis and troubleshooting Incidents with the aim of restoring normal service;

• Efficiently using the technical scripts, diagnostic tools, and a known error database;

• Communicating with the customer on a professional level, cooperating with team members, other support teams, and 3rd party providers;

• Working on a shift in 24/7 coverage rotation - 12 hours shifts.

eXperience and skills required

• At least 1 year of experience on Network Security Operations Support role;

• Knowledge of basic network concepts - OSI Reference Model, TCP/IP protocols, IP Addressing, IPv4 Address Types, Variable Length Subnet Masks (VLSMs) and subnetting, Network Address Translation (NAT), site to site VPN tunnels;

• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes;

• Highly adaptable with the ability to work in dynamic international and multicultural environments;

• Strong communication skills;

• Fluent English.

We will consider as an advantage:

• Cisco Certified Network Associate (CCNA) certification or equivalent experience;

• Experience with Cisco and HP/Aruba network technologies;

• Experience or Certification in Network Security Technologies (Fortinet, Checkpoint, Palo Alto, Cisco).

Company benefits

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. 

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.