Job Purpose:

The Sales Support Specialist will be responsible for working with our buyers and internal partners to onboard buyers, manage our post-sales processes and improve our overall buyer experience.  Sales Support Specialists will also support upstream partners and internal business groups.

Primary Job Accountabilities/
Responsibilities:

• Manage Keeper (client retained inventory) process – complete orders, work with both internal and external partners to facilitate processes, calculate forecasts, work with Ops and clients to prepare SKUs for fulfillment. 10%
• Process sales orders, internal orders, and other transactions in Oracle.
• Support post-sale processes for buyers – device unlock requests, shipping and other account management activities. 20%
• Integrate new buyers into sales and support processes. 10%
• Work with internal partners to manage customer-driven inventory requests. 10%
• Take ownership of process improvement, working with internal teams to drive simplification and quality. 10%
• Support client supplemental sales platform programs and other special projects as needed. 5%
• Investigate and troubleshoot system issues and buyer questions related to sales orders. 10%
• Review and provide approvals for RMA Requests. Collaborate with Quality Team to improve output. 20%
• Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed. 5%
• Leverage high-quality customer interactions to drive customer loyalty and increased profitability of sales interactions
• Comply with Assurant policies and guidelines
• Communicate with Assurant customers.
• Proactively communicate with the Quality, Production, and Shipping teams
• Participate in process documentation efforts for all assigned tasks.
• Crosstrain on key tasks to ensure continuity of customer experience
• Prepare and maintain spreadsheets and reports to support Order Management and Sales Support activities

Required Experience, Skills, and Knowledge

• Strong MS Office skills
• Intermediate proficiency in Excel
• Effective oral and written communication abilities
• Strong planning, organization, and time-management skills with a keen eye for detail
• Resilience with the ability to thrive in a rapidly changing environment
• Willingness to work extended hours including nights and weekends when required
• Experience in a sales support or customer service role

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/