Engineering Director - Customer Growth & Experience

Posted:
9/16/2025, 7:32:32 AM

Location(s):
California, United States ⋅ San Francisco, California, United States ⋅ New York, New York, United States ⋅ New York, United States

Experience Level(s):
Senior

Field(s):
Product

Workplace Type:
Hybrid

Pay:
$154/hr or $320,320 total comp

The Customer Growth and Experience (CGX) vision is to enable every customer to discover, get value from, and continue to build with Plaid, through self-serve tools.

The Customer Growth and Experience mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid.

We achieve this in three ways: driving revenue acquisition, accelerating customer launch/activation, and scaling.

Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial). Enhance the developer experience (primary) and the experience of all emerging dashboard personas (secondary).

Plaid

Website: https://www.plaid.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 501-1000

Year Founded: 2013

IPO Status: Private

Last Funding Type: Series D

Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ InsurTech ⋅ Wealth Management

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