At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

The Head of Merchant Payment Services will be responsible for driving the strategy, growth, and profitability of the Merchant Services business at U.S. Bank. This business is approximately $1.8B in total revenue and processes transactions valued at nearly $577B around the world annually. The successful executive will enhance shareholder value and expand market share by delivering market-leading capabilities and products, ensuring a differentiated customer experience, and balancing growth with prudent credit risk management.

An ideal candidate will be a subject matter expert in merchant services with a proven track record of driving significant growth and transformation initiatives. They will possess a strong grasp of the competitive landscape, have a deep understanding of U.S. Bank’s competitive strengths, and ensure the bank is well-positioned to succeed in the market.

The Head of Merchant Payment Services will have end-to-end P&L responsibility for a top 5 global payments provider in the world and will directly and indirectly lead a team of nearly 2,000 professionals across product, sales, marketing, relationship management, analytics, and other functions.

Recently, one key priority has been shifting distribution from indirect channels and bank partners to direct sales channels and energizing the direct sales effort. This executive will continue to further this effort to shift the distribution mix to be more focused on direct distribution channels, and increase sales capacity, direct selling, and accelerate attachment rates.

Additionally, U.S. Bank aims to deepen its focus on key verticals through both organic and inorganic efforts.  The recent investment in Salucro highlights their deepening focus on healthcare while their acquisition of Talus, a software-led solution focused on services, retail, and restaurants, specifically in the SMB market is meant to help deepen their focus this industry.

Key business responsibilities include managing the overall P&L of the Merchant Payment Services business, driving growth through new customer acquisition, developing and deploying the multi-year strategy, leading current products and new product innovation, risk management, and vendor oversight.  The successful candidate will establish the vision, strategy, and execution for the business in delivering best-in-class products, digital capabilities, client and teammate experiences, drive a culture of inclusivity and accountability, and engage and motivate the platform through a large, transformative journey. 

KEY RESPONSIBILITIES

• Broad Enterprise Leadership: This leader is responsible for developing and driving the U.S. Bank Elavon strategy in partnership with the broader top leadership team.

• Drive Sales and Commercialization: In partnership with key business leaders, develop and execute a commercialization and go-to-market (GTM) playbook. Drive market growth and infuse the business with a strong sales culture, leveraging significant expertise in merchant services. Identify opportunities and competitive gaps and provide a roadmap for the next five years to create competitive market differentiation and deliver sustainable scale and increased market share.

• P&L Leadership: Demonstrate P&L leadership for the Merchant Payment Services business by growing revenue, profitability and market share across all business segments in an organizationally efficient manner.

• Technology First Approach: Frequently partner with technology and digital teams. Provide horizontal leadership of U.S. Bank's e-commerce relationships, enabling end-to-end ownership across POS commerce enablement, sales growth, payment acceptance, software/business services, and embedded payments. Focus on partner engagement and integrations through a configurable tech stack, APIs, and microservices to facilitate ease of acquisition, onboarding, and emerging use cases. Ensure the continuous evolution of technology solutions to keep the bank at the forefront of innovation.

• Next Generation Product Strategy & Innovation: In a competitive and increasingly commoditized payments environment, deliver a product strategy to achieve scale and differentiation. Monitor technological advancements and disruptive business models to ensure U.S. Bank’s business remains cutting-edge and best-in-class. Identify ways to transform and scale the business, focusing on growth, innovation, and continued differentiation in terms of products and services, partnerships and the overall customer experience.

• Data Driven Leadership: Oversee product analytics and KPI metrics. Regularly review performance and progress to ensure the business is meeting its growth, profitability, and operational objectives. Meet or exceed financial objectives, including revenue, expense ratios, return on investment, and customer penetration.

• Lead, Motivate, and Inspire a Globally Dispersed Team: Lead a large-scale team of globally dispersed employees to achieve the strategic objectives of the business. Attract, retain, and develop a high-performing team committed to success. Develop an internal talent pipeline and source top external talent as the business continues to expand. Demonstrate cultural awareness and sensitivity to effectively lead international teams.

• Change Agent: Drive change in a pragmatic, progressive manner to enhance performance. Encourage the team to take calculated risks and foster a culture of entrepreneurial thinking and ideation.

• Drive Culture of High Integrity: Actively ensure compliance with all U.S. Bank policies and procedures, including the Code of Ethics, Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements. Operate the business in accordance with U.S. Bank’s risk appetite and risk management parameters.

PIVOTAL EXPERIENCE, SKILLS, & EXPERTISE

The Merchant Payment Services leader will be a senior merchant services executive with extensive P&L leadership experience, including overseeing a payments business of relevant scale. The ideal candidate will have a strong track record of delivering on ambitious growth targets and driving an innovative, technology-enabled product strategy. This executive will demonstrate a deep understanding of all levers of the P&L, including marketing, sales and relationship management, credit risk, and pricing. The successful candidate will have a proven history of partnering effectively with technology and product organizations and will be able to establish strong relationships with engineering, data science, and developer teams. As the leader of a large organization, the Merchant Payment Services leader will be an accomplished leader and strong talent developer. The ideal candidate will have a strong track record of the following:

• Relevant Industry Experience: 15+ years of experience in the merchant services industry with a track record of progressive leadership delivering measurable outcomes and driving change through organizationally effective governance. Proven depth in the merchant space. Knowledgeable of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations. Engages others to develop future policies, practices, and approaches to address these developments.

• Business Leadership including P&L Management: Demonstrated P&L leadership at a similar scale with a track record of sustained profitable growth across multiple market cycles. Strong business and financial acumen with proven experience in strategic planning, innovation, change management, and budget/resource management. A track record of achieving profitability objectives in the lending, credit cards, or payments sectors. Utilizes strong negotiation and influencing skills to align interests across diverse constituencies, including suppliers, internal business partners, and regulators.

• Global Commercial Leadership: A strong sales DNA and demonstrated success in delivering results, measuring performance, and ensuring accountability in payments. Experience building and driving a global sales strategy focused on integrating products, solutions, and sales support. Exhibits awareness of global nuances that may influence development of different products, services, and solutions based on varying laws, market maturity, and end-user scale.

• Business Transformation: Experience leading large, multi-faceted transformation projects in payments, liquidity, and receivables with a track record of flawless execution and superior results.

• Demonstrated People Leadership at Scale: Proven leadership at scale with the judgment to hire, develop, and retain diverse and effective leaders who can lead through change. Manages to high standards, empowers others, and holds them accountable while actively engaging and inspiring them.

• Digital and Technology Acumen: Successful track record in leveraging digital and technology tools to drive innovation, efficiencies, and customer experience. Expertise with Agile development methodology.

• Experience in Large Scale Financial Institution: Executive presence with the proven ability to champion and drive change across a large organization. Demonstrated experience directly and indirectly influencing senior-level management and key stakeholders. Ability to communicate vision and inspire to achieve business results.

• Practical and Results Driven Leader: Pragmatic and innovative thinker driven by business opportunities and client expectations. Partners with others to promote client experience, open to feedback, and adapts direction as needed. Demonstrates urgency, takes initiative, and ensures service excellence and efficiency objectives are met.

• Experience Cultivating and Monetizing Strategic Relationships: Strong partnering and relationship management skills, including the ability to build long-term roadmaps for success. Responds appropriately to changes in conditions, constructively resolves problems, aligns competing interests, and builds consensus across multiple functional areas.

• Data Driven Leadership: Proven track record in using rigorous logic and methods to analyze numerous options, solve difficult problems, and develop effective solutions for long-term platform development.
   

LEADERSHIP CAPABILITIES

• Builds Teams and Talent. Embraces developing talent; builds and develops teams; strengthens organizational capabilities via talent

• Drives for Results. Drives execution, continuously improves the core, and reallocates resources at pace

• Disrupts & Challenges. Creates possibilities from new and innovative thinking; generates disruptive change; leads change

• Leads Innovation. Encourages innovative thought; challenges the status quo; scales and invests in new ideas

• Drives Vision and Purpose. Paints a compelling picture of the vision and strategy that motivates others to action

CULTURE IMPACT

• Demonstrate the organization’s values in leadership style and approach

• Fosters collaboration, openness, and high engagement and a diverse and inclusive environment

• Leverages the strengths of a high performing team

• Develops a high degree of trust through demonstrated personal integrity, ethics, and a commitment to doing the right thing

• Energizes others to commit to achieving the highest standards of results. Creates a culture of accountability to ensure delivery of world-class products and services

• Business builder with a bias for action and passion for driving results and creating value for clients and shareholders

• Low ego leadership style that demonstrates respect to others, approachable to all levels of employees, and puts others’ interests first

• A leader who fosters a customer-centric approach across the firm

• A passionate leader with a sense of urgency and bias for action

AGILITY & POTENTIAL

• Foresight: Simplify complex problems, develop creative solutions, and thinking dexterity

• Learning: Self-awareness, curious and open-minded, courageous

• Adaptability: Authenticity, empathy, flex and transform

• Resilience: Ownership mindset, purpose, and integrity, persist and sustain energy

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

 

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $346,290.00 - $407,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.