Order Processing Support

Posted:
8/6/2024, 5:00:00 PM

Location(s):
Nevada, United States ⋅ Enterprise, Nevada, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
On-site

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

This is an on-site position in Las Vegas, NV.


As a team member of Ordering Processing Support, you will service spare parts sales order management, work with internal and external customers entering parts orders and management of orders through delivery to customer, and also engage in reverse logistics management. Other duties include:

  • Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
  • Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice.
  • Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
  • Updates databases with status of returned materials issues and accounts for returns inventory
  • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Ensure service information accessible by sorting and filing documents/forms Handles requests for additional company materials
  • Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
  • Coordinates and performs activities associated with the transfer of consigned material.
  • Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.


Minimum Required Skills and Knowledge:

  • Direct customer support experience including administrative experience.
  • Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance and accounting, production control or related office and business education.
  • Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
  • Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product and productivity software desired.

Typical Education and Experience: Associate degree or equivalent. 3 - 5 years of related experience.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

Privacy Statement

Equal Employment Opportunity Statement

Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here

Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.