Location

Queens, New York

Shift:

Day (United States of America)

Description:

Transform the Patient Experience

NewYork-Presbyterian Queens is an amazing place where care, compassion and community meet a world-class experience.  At NewYork-Presbyterian Queens, patients are the #1 priority – and a constant source of inspiration for continuous improvement. Day in and day out, the compassionate staff of NewYork-Presbyterian Queens dares to be truly great, as they look for ways to enhance the quality of our services and ensure the satisfaction of everyone we care for.  Join a supportive team, and help us deliver a superior patient experience to our diverse local community. As a member of our patient services team, you'll discover what sets us apart - passion for the patients and families in our care. 

Patient Services Ambassador - Office of Patient Experience

In this position, your responsibilities will include setting the stage for an exceptional customer experience by efficiently providing top-notch customer service to patients, visitors, and staff. You will also handle administrative tasks and coordinate various duties related to patient services. Your role will involve supporting overall efficiency and operational flow, as well as maintaining databases, reports, and logs in a thorough and compliant manner. Working closely with management staff, you will coordinate the review processes for the Clinical Department, Nursing, Ancillary Staff, and other key operations to ensure departmental productivity.

Essential Job Duties

• Provides a centralized and consistent resource to patients, families, and staff - thereby enhancing communication and increasing patient satisfaction.
• Advocates on behalf of patient, family and interested parties to ensure patient rights are upheld. Identifies and reports to the Patient Services Representatives staff any urgent risk management issues or care concerns that require immediate assistance.
• Arranges and coordinates the scheduling of departmental meetings. Assists with scheduling meetings and notifies appropriate staff of date, time, and location. May arrange conference calls. Receives and sorts incoming mail and distributes to appropriate staff.
• Gathers data for department in preparation of projects or reports. Assists in creating presentations utilizing computer software.
• Maintains departmental files and records in accordance with established procedure. Makes copies, collates and distributes information as appropriate. Maintains department policy and procedure manual. Maintains departmental logs as required.
• Types correspondence, reports, forms, etc. Initiates forms and records, and composes own correspondence.
• Maintains departmental supplies and prepares purchase requisitions to replace depleted stock under established procedures.
• Answers telephone and routes calls appropriately

Preferred Criteria:

• Bachelor’s Degree
• Concierge Management experience
• Experience in a complex clinic setting and/or Patient Access Department.
• Bilingual language skills

Required Criteria:

• Highschool Diploma or GED

• 2 or more years of customer service experience with focus in healthcare or hospitality.
• Superior customer service skills
• Effective communication skills
• Knowledge of mobile technology
• Strong multitasking and problem-solving skills
• Must be computer literate in Microsoft applications; PC/Data entry skills of 4500 keystrokes

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• 2022 “LGBTQ+ Healthcare Equality Leader” - Human Rights Campaign
• 2022 “Top 50 Companies for Diversity” – Diversity Inc.
• 2022 “Best Company for Multicultural Women” – Seramount
• 2022 “Top Company for Executive Women” - Seramount
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group
• 2022 “Best Adoption Friendly Workplace” - Dave Thomas Foundation

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$24.36-$32.66/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.