About the Team:

Our Enterprise Merchant Development (MD) Team is dedicated to cultivating and enhancing relationships with existing Groupon merchants across North America. We focus on understanding our partners' business growth goals and optimizing their offerings on Groupon’s marketplace to drive mutual success. Utilizing a sophisticated engine and diverse promotional tools, we approach continuous growth with strategic precision.

Role Overview:

As an Enterprise Account Director, you will be pivotal in managing and optimizing our relationships with a designated group of Enterprise partners. Your role will encompass the full cycle of partner account management—from optimizing current deals to re-engaging former partners. You will also contribute to shaping the future vision, go-to-market strategy, and product suite for our Enterprise offerings.

Key Responsibilities:

• Account Management: Oversee full-cycle management of partner accounts, ensuring optimization of deals and addressing any challenges to drive growth.

• Sales and Revenue Growth: Consistently meet or exceed sales targets and merchant satisfaction goals. Re-engage former partners through strategic outreach to retain and close deals.

• Deal Optimization: Leverage deal structure and strategy knowledge to maximize outcomes for both Groupon and our partners, enhancing satisfaction, engagement, retention, and profitability.

• Business Insight: Develop a deep understanding of each merchant’s business, including products, services, consumer demographics, competitive differentiation, and revenue drivers.

• Project Management: Manage multiple projects and priorities concurrently, adapting to shifting demands and maintaining strong organizational skills.

• Cross-Functional Collaboration: Work effectively with various teams to align on sales processes, tools, and product strategies.

• Strategic Planning: Focus on annual revenue growth through account planning, inventory addition, deal optimization, and problem-solving, in collaboration with your MSD counterpart.

• Additional Responsibilities: Support supply density, identify impactful growth opportunities, review data insights, conduct account reviews/QBRs, and develop customized strategies.
   

Qualifications:

• Experience: Proven track record in Customer Success with Enterprise-level businesses, with a minimum of 5 years in Enterprise Account Management and Account Based Selling.

• Sales Skills: Experience in upselling and reselling using phone and video tools (e.g., Google Meet).

• Analytical and Problem-Solving: Strong analytical skills with a capability to tackle complex problems and drive effective solutions.

• Interpersonal Skills: Excellent negotiation and relationship-building abilities, demonstrating integrity and patience.

• Adaptability: Comfortable in a competitive environment with a proactive mindset and ability to handle new challenges.

• Accountability: Strong sense of responsibility with the ability to balance multiple priorities and meet deadlines.

• Communication: Exceptional written and oral communication skills.

• CRM Experience: Familiarity with Salesforce or other CRM tools is a plus.
   

We’re Excited About You If You:

• Have a successful track record in managing Enterprise-level accounts and a passion for developing consultative sales skills.

• Possess the balance of coachability and confidence, with a genuine interest in local businesses and the ability to inspire passion in others.

• Demonstrate a high standard of integrity, work ethic, and commitment to continuous improvement.

• Proved track record in Customer Success with Enterprise-level businesses, with a minimum of 5 years of Enterprise Account Management and Account Based Selling.

Apply Now: If you’re ready to take on this dynamic role and drive significant growth for our Enterprise partners, we’d love to hear from you!

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

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