Expert Field Service Technician

Posted:
10/31/2024, 5:00:00 PM

Location(s):
Texas, United States ⋅ Houston, Texas, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary:

Xylem is looking for a Senior Field Service technician to operate our customer site in Texas City, TX.

What your day will look like as a Field Service Technician:

The Field Service Technician will be responsible for maintaining our water treatment equipment at our site in Texas City, TX. This equipment includes, but is not limited to, various pumps, valves, motors, and filters. Equipment specific training will be provided. Willing to train the right person, but previous technical/mechanical/plumbing experience is especially encouraged.

Benefits for Field Service Technicians:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:  

  • Health, Dental and Vision insurance available on your 1st day of employment
  • Generous retirement savings plan
  • Generous PTO package and paid holidays
  • Career progression and development plans
  • Company wellness, rewards and recognition, and employee discount programs

Core Responsibilities and Tasks:

  • Creates and maintains safe working environment and cultures within the organization
  • Takes care of company property
  • Proactively trouble shoots systems for mechanical, electrical equipment conditions
  • Anticipates and corrects safety issues – both company and customer owned equipment
  • Direct interfacing with customers
  • May be responsible for work in multiple systems, locations or customers
  • Provides coaching 

Position Requirements:

  • HS diploma or equivalent
  • Industry specific licenses preferred
  • Ability to obtain TWIC card
  • Ability to coach and train entry-level technicians
  • 2-5 years technical experience including industrial or commercial process water experience
  • Experience with Microsoft office including smart devices
  • Must have customer service experience
  • Demonstrates critical thinking and trouble shooting ability
  • Able to operate company service vehicle safely
  • Able to pass background check & pre-employment drug screen

Additional Details:

  • Must be able to function in a team environment
  •  Usually works with minimal supervisor
  • Works independently

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary range:

$54,000.00 - $86,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation