Inside the Role

As the Technical Project Management Analyst II (Product Problem Evaluation Committee (PPEC) Coordinator, you will work within the Powertrain Current Product Reliability team to facilitate the launch of recalls and campaigns. In this role, you will lead the PPEC reviews and closely work with partners across the entire value chain from Product Development to Aftersales to manage the execution of the PPEC process steps, assign tasks, evaluate deliverables to ensure successful launch of field actions.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $86,000 - $110,000 USD

Pay offered dependent on knowledge, skills, and experience 

Benefits include annual bonus program; 401k includes up to 8% match and nonelective contribution; full coverage benefit plan options; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health and wellness programs; onsite fitness; tuition assistance and volunteer paid time off.

What You Drive at DTNA

• Cross-Functional Leadership: Lead teams from diverse groups including Service, Engineering, Warranty, Service Methods, Diagnostics, and Field/Fleet Representatives. Provides technical and analytical guidance to the project team

• Process Management: Lead the PPEC by defining clear processes, focus areas, priorities, action plans, and reporting structures. Develops detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets

• Strategic Decision Making: Utilize a deep understanding of end-to-end service, warranty, and engineering operations to prevent recall/campaign issues that could incur unidentified costs or technical hurdles.  Uses specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project

• Data Analytics: Analyze field and warranty data to predict cost estimates, set warranty accrual risks, and identify emerging issues in launched topics.   Analyzes and documents requirements by liaising with a range of users in the organization

• Continuous Improvement: Utilize the "Simpler, Faster, Stronger" mentality to identify new processes and use structured problem-solving methods to drive root-cause resolution for system failures.

• Compliance & Support: Support Emission TCC and Safety TCT compliance reviews for recall technical preparation; support warranty rate planning and vendor recovery activities.  Ensures adherence to quality standards and review of project deliverables

• Reporting: Manage all documentation and management reporting for field quality issues and "Lessons Learned" collections.  Analyzes and documents requirements by liaising with a range of users in the organization

Knowledge You Should Bring

• Education: Bachelor’s degree in engineering/engineering technology, project management, business management, or a related field.

• Experience: 2–4 years of related experience

• Strong understanding of warranty and technician repair processes.

• Familiarity with problem-solving methodologies (Shainin, 8D, Six Sigma, etc.).

• Familiarity with engine components and powertrain operation fundamentals.

• Familiar with compliance safety/emission-related processes.

• Proficiency in MS Office (Word, Excel, PowerPoint, and Access) and data analytics.

• Soft Skills: High level of interpersonal, organizational, and leadership skills.

Exceptional Candidates Might Have

• Experience with Online Warranty Link (OWL) and Quality Management Operating System (QMOS).

• Familiarity with Detroit service systems (SalesForce, Doctrac, SKUgle, DTNA Connect, Virtual Technician).

• Experience with Detroit service tools (Reservoir, Diagnostic Link, DDEC Reports).

• Familiarity with production and quality systems (PTSI, SISAM).

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.