The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Small and Medium Businesses (SMBs) are the are the lifeblood of society, representing ~50% of global GDP, they are a critical part of PayPal’s business. The PayPal SMB team sets the commercial priorities for how we help SMBs to sell more effectively using PayPal’s platform, by helping define differentiated value propositions, and develop targeting models to offer the right solutions to our customers.

The Director of SMB UK is responsible for leading a team that will drive growth across PayPal’s Small and Medium Business (SMB) segment in the UK. Based in the UK, this role will report to the Vice President who leads the PayPal’s UK business.

The Director of SMB is responsible for setting the strategic direction and execute against commercial objectives of the SMB business in the UK, serving as the central point for cross-functional execution and coordination. It requires an analytical approach that integrates regional and global initiatives and insights into local actions and market positioning.

They will have to work effectively with cross-functional teams to make sure all local stakeholders are aligned to the overall segment plan and have a regular cadence with them to ensure they understand the drivers of performance in the portfolio.

Job Description:

Your way to impact:

• Collaborating with regional SMB stakeholders, a crucial aspect of success in this role is the ability to drive and influence key projects and initiatives that will significantly impact the UK SMB portfolio business.
• Serve as a primary representative of PayPal to partners, prospects, merchants, and others in the market. Internally, you will collaborate with a diverse range of teams and partners across marketing, product, sales, servicing, finance, and more to drive success within the SMB portfolio.

In your day-to-day you will:

• Build and own the SMB commercial plan to achieve KPIs across acquisition, engagement and retention as well as achieve an overall Revenue and Transaction Margin (TM) target for the market.
• Develop and execute against a set of global and local commercial priorities. Your role will require to work in partnership with key functional stakeholders to execute on these priorities.
• Be accountable to Revenue and TM targets across these initiatives and represent the segment in market operating reviews and broader global forums
• Be responsible for understanding the UK SMB business end to end across multiple domains (e.g. Product, Marketing, Sales, Service etc..) using data, competitor and qualitative insights. You will be obsessed with the customer, providing market backed insights to the region to drive improvements and deep understanding of the competition to help shape how our product & services should be customized and taken to market
• Be the voice of and represent PayPal externally at industry events or across the broader UK SMB ecosystem (channel/payment partners etc…).

What do you need to bring:

• Experience at the forefront of the B2B sector (ideally in payment) with a passion for serving SMBs
• Experience in leading and influencing large cross-functional teams to a clear outcome
• Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives
• Demonstrated ability to simplify complex topics while not losing sight of details
• Combination of strategic thinking with hands on execution
• Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
• Very strong customer focus, naturally including customer perspective in plans, decisions and actions
• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
• Experience and knowledge of  working in sales, partnerships or commercial functions
• Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level
• Experience in the fin-tech or payments space a plus

Additional Job Description:

Work Permit and Relocation Prerequisites: Must already possess valid authorization to work in the country where the position is advertised/located. Relocation support will not be provided for this role.

Certifications:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.