Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : IBM Tivoli Monitoring, Microsoft System Center Operations Manager (SCOM)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 yrs of minimum education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication and coordination with stakeholders. - Identify and resolve technical issues in a timely manner. - Perform system and application monitoring to ensure optimal performance. - Conduct regular system audits and implement necessary improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Good To Have Skills: Experience with IBM Tivoli Monitoring, Microsoft System Center Operations Manager (SCOM). - Strong understanding of system monitoring principles and best practices. - Experience in troubleshooting and resolving system issues. - Knowledge of ITIL framework and incident management processes. - Familiarity with scripting languages such as PowerShell or Python. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office. - A 15 yrs of minimum education is required.

15 yrs of minimum education

About Accenture

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.