At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team work with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Job Description

An Investor Services FATCA and CRS Manager will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a director.  The FATCA & CRS Manager will ensure high-quality execution of FATCA/CRS processes while managing a team of up to 8 staff. Hybrid working arrangements – may be required to spend time working in the office as well as working from home.

Key Responsibilities of the Role

HedgeServ operates a client focused structure which provides a wide range of experience to all levels of employee. As such the successful candidate should be flexible and willing to adapt.

The combination of tasks required to be executed will vary depending on both client structure and client requirements.

FATCA and CRS

• Own the FATCA/CRS operational framework, ensuring adherence to global standards and local regulations
• Oversee the validation of tax withholding certificates (e.g., W-8/W-9) and CRS self-certifications; resolve rejections; communicate curative documentation requirements to Investor Services and ensure evidence retention
• Own the daily, monthly and annual FATCA/CRS operational cycle, including monitoring work queues, balancing workloads across the team, and clearing aged items
• Review entity/individual accounts to identify reportable status; verify indicia via electronic and document searches
• Maintain and enhance team procedures and control checklists
• Plan daily work, set priorities, and ensure adherence to deadlines and quality standards
• Resolve complex classification issues, documentation exceptions, and client escalations
• Ensure timely and accurate annual FATCA/CRS filings
• Identify and implement enhancements to workflows, controls, and technology solutions
• Manage and mentor the team, monitor performance and support career development
• Act as the first escalation point for complex classifications, documentation exceptions, or client issues; prepare clear summaries and options for Director decisions
• Liaise with senior internal stakeholders to provide status updates and risk assessments

HedgeServ operates a client-focused structure. As such an Investor Services Manager should be flexible and willing to adapt.

Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.

Education:           Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree.

Experience:         A minimum of 5 years’ experience working in a hedge fund administration firm, with at least 3 of those at Supervisor level, preferably in a FATCA and CRS role.

Skills

• Flexible in terms of approach
• Strong analytical and problem-solving skills
• Self-motivated with the ability to work independently as well as part of a team
• IT Literate
• Strong verbal and written communication skills
• Good initiative tempered with identifying when escalation is required
• Strong systems, product and process knowledge
• Reliable and dependable
• Approachable
• Committed
• Ability to positively influence team morale