Position – Banquet/Event Coordinator

POSITION:                   Banquet/Event Coordinator

DEPARTMENT:           Food & Beverage

REPORTS TO:              Food & Beverage Manager

FLSA STATUS:            Part-Time/Hourly/Non-Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

The Banquet/Event Coordinator provides professional client services support in the planning, organization, and management of events within facilities. The successful candidate will monitor the logistics of events and handle event coordination tasks from the planning stages to the event’s conclusion and any other tasks assigned by the Food & Beverage Manager.

Essential Duties and Responsibilities

• Directly responsible for supervising all catered events; this includes setup, execution, and tear down of all events.
• Provide exceptional customer service by contacting the event organizer prior to events to tailor offerings to meet their needs (setup, menu, etc.).
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Coordinates activities with the various service contractors for events.
• Drive all components of event setup, ensuring staff follow instructions and complete tasks in allotted timeframes.
• Assists in scheduling event personnel.
• Supervise and train all banquet and bar staff on guest service standards and professionalism.
• Train staff to have a customer-focused mindset and be team oriented.
• Conduct inspection of staff at start of shift to verify all staff attire is clean and appearances meet standards.
• Prepare and distribute staff assignments with timelines for event day tasks including side work and breakdown.
• Maintain all timeframes and adjust for changes during events for proper staff placement and steps of service.
• Establish and maintain positive client relationships and interdepartmental relationships.
• Submit requests for any auxiliary needs handled by administrative or operational/facility departments.
• Upkeep small wares equipment: instruct for proper usage, keep storage clean and organized, document damages/losses, and track any equipment transfers between facilities.
• Conduct small wares equipment inventory and dry goods/perishables inventory for rental/ordering for event needs.
• Restock necessary supplies at end of shift.
• Train and monitor staff on proper food and drink handling techniques in concordance with state, local, and internal regulations.
• Keep service areas clear of conditions and obstructions potentially hazardous to public safety.
• Ensure staff maintain safe and clean work areas.
• Direct bar staff to make sure all necessary tools and products are in place for complete operation of bars.
• Ensure proper handling during transit and behind the bar and of all bar products.
• Confirm bar paperwork is accurate; bartenders are aware of service timeframes and bar service details.
• Assist with preparation and set-up of event rooms when necessary.
• Attends appropriate planning, organization and other event/facility meetings.
• Other duties may be assigned by the Food & Beverage Manager. 

Desired Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to function in a fast-paced, team-oriented environment.
• Attention to detail and organization a must.
• Positive customer service-oriented attitude at all times.
• Must be able to pass a background/credit check.
• Must be able to work extended and/or irregular hours including nights, weekends, and holidays based on the event schedule, in addition to normal business hours.

Education and/or Experience          

• 1 to 2 years related experience and/or training.
• Or equivalent combination of education and experience.
• RAMP and ServSafe certifications a plus or may be obtained during probationary period of employment.
• Experience with Point-of-Sale systems preferred.
• Experience with event planning systems a plus.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs the physical duties of the job; walking/standing extensively, maneuvering to all areas of the facility, working inside/outside the building, using a two-way radio, and occasionally lifting up to 30 pounds. 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.