If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Your role and responsibilities

Eye Vet is a specialist ophthalmology referral practice with an opportunity for someone to join the Client Care team. The successful candidate will support with the high level of administration in the team and will be responsible for processing new referrals received from referring vets, answering the phones, taking payments and following up on missed payments from clients and general administration duties to make the process as easy as possible for both clients and colleagues.

The ideal candidate will have a positive attitude, be used to working under pressure effectively with high attention to detail and being in a fast-paced environment. We are looking for someone to make an important contribution to the effective delivery of administrative and customer care services.

This is a part-time role of 24h per week.

Key responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the reception team with a range of administrative duties
• Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Deal with any client complaints using the Eye Vet Complaints Process
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.

Skills. Knowledge and Experience

Essential:

• A proactive attitude that doesn’t need to be constantly supervised
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel).

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

About us

Eye Vet is a dedicated Ophthalmology referral clinic in Sutton Weaver, Cheshire. We’re conveniently located just off the M56 and close to Liverpool, Manchester and North Wales.

Our close-knit team of veterinary ophthalmologists, nurses, anaesthetists and client care are passionate about the ophthalmic treatment we provide, and we benefit from multi-disciplinary support from nearby Northwest Veterinary Specialists and the Liverpool University small animal teaching hospital.

As well as treating patients referred by primary-care veterinary practices all over the North West of England and North Wales, we also treat a variety of animals off-site, including Chester Zoo.

Our ophthalmologists share their expertise through clinical teaching and placements for final year students from the university.

Salary Value: £24,045.00;

Salary Description: pro rata;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]