Location(s)

St. Louis, Missouri

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

TEAM SUMMARY:

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper Life has built a first in class sales operations team to support this strategic intent.  This role is a great opportunity for the right person who wants to be part of leading a sales operations team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

The Manager, Agency Administration is responsible for creating efficiencies as it relates to the operational areas of Agency Administration. This person will also be responsible for Direct oversight of the tactical processes within Agency Administration to ensure delivery of a quality product.  As a Manager, this leader will manage a team of people responsible for critical tasks that support our large Agency Leadership team.

Location: Hybrid in the Westport area of St. Louis, MO.

POSITION RESPONSIBILITIES: 

• Direct oversight of the tactical processes within Agency Administration to ensure delivery of a quality product.  
• Continued evaluation of current processes to drive efficiency and scalability.
• Establish appropriate standards, team accountability and adherence to standards
• Responsible for agency audit team that collaborates with Department of Insurance, manages agent bonds and mitigates business risk
•  Responsible for regional administrator that coordinates for all 3000+ field employee changes (onboarding, including systems access, promotions, demotions, off boarding)
• Facilitate front line support for field leadership (83 District Manager and 350+ Sales Managers) with single point of accountability mindset
• Partner with field leadership and Kemper Life Operations to be an advocate for the field while balancing the needs of Sales Operations
• Other duties as assigned

POSITION QUALIFICATIONS: 

• Solid understanding of career agent distribution model, sales practices, technologies and tools, life insurance experience required.
• 2 or more years of experience in a leadership role
• Bachelor’s degree required or equivalent experience
• Role-model partnership and collaboration with Field Leaders and members of Operations
• Critical thinking abilities that includes assessing the status quo
• Analytical skills with ability to draw insights and present on conclusions
• Strong, professional, communication, collaboration, and facilitation skills
• High sense of urgency and ability to pivot/flex as priorities are redirected
• Ability to plan, organize and prioritize work in a dynamic environment (remote and home, office environment)
• Ability to present verbal and written information and ideas in a clear, concise, and organized manner
• Ability to lead a team, both through direct reporting relationships, but also within peer group
• Sponsorship is not accepted for this opportunity.
• This is a hybrid role with 3 day per week reporting into our St. Louis, MO office after the training period.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.  Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.  

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