Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Platform (GCP)
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary
We are seeking a Cloud Operations Engineer with strong experience in Google Cloud Platform (GCP), Infrastructure as Code (Terraform), and Linux system administration to support enterprise cloud environments. The role is part of a managed services / CloudOps setup and focuses on operational stability, automation, incident management, and platform reliability across production and non-production environments.
Roles & Responsibilities:
GCP Cloud Operations
-Provide L2/L3 operational support for GCP IaaS services, primarily:
o Compute Engine
o VPC Networking
o IAM
o Cloud Monitoring & Logging
-Manage and support Dev / Test / UAT / Prod / DR GCP environments
-Handle incident, change, problem management, and RCA in line with ITIL processes
-Perform VM lifecycle management: provisioning, decommissioning, resizing, snapshots, and backups
-Troubleshoot GCP networking issues including subnets, routes, firewall rules, VPN / Interconnect connectivity
-Ensure platform availability, performance, and SLA/SLO adherence
Infrastructure as Code – Terraform
-Provision and manage GCP infrastructure strictly using Terraform (IaC-only model)
-Execute and validate terraform plan, apply, and drift remediation
-Maintain Terraform modules, variables, and remote state files
-Support CI/CD pipelines for infrastructure deployments (e.g., Cloud Build / GitHub workflows)
-Follow best practices to prevent manual configuration drift and unauthorized changes
Linux OS Administration
-L2/L3 support for Linux servers (RHEL, CentOS, Ubuntu) deployed on GCP
-Perform Linux administration activities including:
o OS installation, configuration, and hardening
o Patching, upgrades, and reboot coordination
o User, group, sudo, and SSH access management
o Disk, filesystem, and volume management
-Troubleshoot OS-level issues related to CPU, memory, disk, processes, and networking
-Manage security baselines, vulnerability remediation, and compliance checks
Monitoring, Security & Reliability
-Configure and manage alerts using GCP Cloud Monitoring
-Proactively identify performance and capacity issues
-Support audit and compliance requirements (access reviews, logging validation)
-Participate in DR drills, failover testing, and post-incident reviews
Collaboration & Documentation
-Work closely with application teams, architects, and security stakeholders
-Maintain and update runbooks, SOPs, operational manuals, and KT documents
-Support onboarding, KT sessions, and transition activities
Professional & Technical skills:
Mandatory Skills
-3–6 years of experience in Cloud Operations / Managed Services
-Strong hands-on experience with Google Cloud Platform (GCP)
-Proven expertise in Terraform (Infrastructure as Code) in production environments
-Solid Linux administration experience (RHEL / Ubuntu)
-Good understanding of cloud networking, IAM, and security fundamentals
-Experience working with ITIL processes (Incident, Change, Problem Management)
Good to Have
-Exposure to GKE / containerized workloads
-Scripting skills (Bash / Shell, Python basic)
-Familiarity with monitoring and logging practices
-Experience in telecom or large-scale enterprise environments
Additional Information :
Certifications (Preferred)
-Google Associate Cloud Engineer / Professional Cloud Operations Engineer
-Terraform Associate
-Linux certifications (RHCSA / RHCE – optional)
Location & Shift
-Location: Bengaluru / India
-Shift: 24 7 rotational / on-call support (Managed Services)
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.