Your Impact

The primary purpose of this role is to lead the IT Business Continuity (IT-BCP) function within Lowe’s new Operational Resilience organization. This role ensures continuity of technology services that underpin critical business processes through hands-on planning, validation, and exercise coordination.

This position manages the team responsible for developing, maintaining, and validating IT continuity plans across services and applications. The ideal candidate is a technical and operational leader who thrives on problem-solving, coordinating continuity tests, validating dependencies, and ensuring readiness evidence meets internal and audit standards.

This role bridges day-to-day operational execution and long-term resilience improvement — driving measurable gains in plan accuracy, test participation, and readiness maturity — while partnering with engineering and business teams to connect continuity objectives to real service capabilities.

What You Will Do

• Lead the IT-BCP operations team within the Operational Resilience function, accountable for continuity planning, testing, and validation across all technology portfolios.
• Partner with engineering, architecture, and DR teams to align continuity objectives with system recovery capabilities and RTO/RPO targets.
• Manage the end-to-end continuity planning lifecycle — from critical service identification through plan creation, validation, and periodic testing.
• Facilitate continuity exercises (tabletop, component, or service-level), ensuring they yield actionable insights and measurable improvements.
• Translate technical and testing outcomes into business-relevant reporting that informs leadership decisions.
• Partner with Enterprise Risk Management and Business Continuity peers to ensure IT continuity outcomes align to enterprise resilience priorities.
• Develop and maintain metrics, dashboards, and test calendars to track plan maturity, validation coverage, and remediation progress.
• Coach plan owners and service teams on continuity standards, dependency mapping, and test execution.

Tactical & Operational Responsibilities

• Oversee continuity plan quality and validation, ensuring each plan is executable, current, and aligned to real system configurations.
• Perform dependency analysis across business processes, applications, and infrastructure layers to ensure continuity objectives are feasible.
• Coordinate testing cycles and readiness assessments, capturing evidence for compliance and audit review.
• Partner with DR and Incident Management teams to integrate continuity with change, problem, and event response workflows.
• Track test findings, drive remediation closure, and report maturity progress to leadership.
• Maintain and enhance continuity frameworks, templates, and data models that enable self-service planning across technology portfolios.
• Serve as a bridge between IT service owners and business continuity partners, ensuring both technology and business requirements are met.

Minimum Qualifications

• Bachelor’s degree in business administration, Information Technology, or related field.
• 6+ years of experience in Business Continuity, IT Operations, or Risk/Resilience disciplines.
• Proven experience executing and validating continuity plans across complex enterprise environments.
• Strong understanding of IT service architectures, dependencies, and operational workflows.
• Demonstrated ability to partner with technical and business stakeholders to align recovery expectations.

Preferred Skills / Education

• Experience with continuity management or ITSM tools (e.g., ServiceNow, Fusion, Archer).
• Working knowledge of resilience frameworks such as ISO 22301 or NIST SP 800-34.
• Certifications such as ABCP, CBCP, ITIL v4, or ISO 22301 Lead Implementer.
• Strong analytical and facilitation skills, with the ability to translate between business risk and technology capability.
• Known for being a technical practitioner who drives tangible readiness, not just documentation.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.