Operations Engineer 

The Big Picture 

Responsibilities: 

• Monitor & Maintain: Overseeing application platforms and cloud infrastructure ensuring optimal performance, availability, and reliability across environments 

• Proactive Issue Detection: Implementing and maintaining monitoring and logging to detect anomalies and minimize service disruptions 

• Reactive Support & Troubleshooting: Providing production support including API-level troubleshooting, log analysis, and resolving both technical and end-user issues within defined SLA commitments 

• Team Collaboration: Working closely with engineering, infrastructure, and incident response teams to ensure swift and effective issue resolution 

• Incident Analysis & Problem Management: Conducting post-incident reviews, documenting troubleshooting runbooks, and contributing to proactive problem prevention through process improvements and knowledge-sharing 

• Automation & Scripting: Developing and maintaining Python and Shell scripts to automate operational tasks, infrastructure checks, and deployment processes 

• Cloud Optimization & Scaling: Managing, optimizing, and scaling services on AWS and GCP, ensuring efficient usage of cloud resources and cost-effectiveness 

• Database Support: Executing and optimizing queries in Oracle and PostgreSQL for monitoring data integrity, issue diagnosis, and supporting analytics needs 

• 24/7 Operational Support: Participating in a roster-based support model, delivering round-the-clock operational coverage to meet business-critical SLAs 

Requirements: 

• A Bachelor’s Degree in Information Technology, Computer Science, or a related field 

• 1+ years of experience in technical support or systems administration roles 

• Experience with infrastructure monitoring tools such as Datadog, CloudWatch, or equivalent platforms 

• Hands-on experience in supporting and maintaining MDM platforms (e.g., Stibo STEP) or ERP systems is a plus 

• Practical experience working with AWS and GCP cloud environments, particularly in ECS, EKS, Lambda and EC2 workloads 

• Proficiency in UNIX/Linux environments; ability to perform system-level diagnostics and support 

• Familiarity with CI/CD pipelines, using tools such as Jenkins, GitLab CI, GitHub Actions, or similar 

• Exposure to API-level troubleshooting and analyzing system-level logs and integrations 

• A solid understanding of Oracle and PostgreSQL with the ability to write and optimize queries for data analysis and issue resolution 

• Experience with Python or Shell scripting for automation and operational efficiency 

• A strong analytical and problem-solving mindset, driven by a passion for learning, optimization, and automation 

• An excellent command of English, both written and spoken, with the ability to communicate effectively and thrive in fast-paced, high-pressure environments 

Benefits: 

• US dollar-linked compensation  

• Performance-based annual bonus  

• Performance rewards and recognition  

• Agile Benefits - special allowances for Health, Wellness & Academic purposes  

• Paid birthday leave 

• Team engagement allowance  

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  

• Overseas travel opportunities and exposure to client environments  

• Hybrid work arrangement  

Sysco LABS is an Equal Opportunity Employer.