Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary: 

·       Dedicated Senior Account Manager for large complex Enterprise Accounts customer.

·       Serves as the primary day-to-day contact for all products and services and advocates for the customer’s needs within the organization.

·       Develops and implements account management strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customer with diverse products, and vendor relationships with membership is specific geographies.

Fundamental Components: 

·       Develops and executes account management strategy for a strategic, complex, sensitive, large customer. This also includes discussions on service levels and expectations, process improvements, maintaining accuracy of of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.

·       Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.

·       Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.

·       Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer's/Account Strategy.

·       Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)

·       Required to communicate with internal and external parties telephonically and/or in person.  May require travel to offsite locations for in-person meetings.

Skills Required for this Role:

• Adept at execution and delivery (planning, delivering, and supporting) skills 
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Flexible mindset

Experience:

·       5+ years of relevant health care industry experience.  

Education:

·       Bachelor’s degree in business or related field or equivalent experience.

·       Health & Life license.

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.