You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a team player who enjoys working in a fast-paced, evolving environment? Are you focused on providing excellent customer service to our Distribution Channel? Are you independent and self-motivated? If yes, consider joining the Distribution Compensation Services team! 

The Payroll Specialist, on our Payroll Team provides accurate and timely support, coaching and training, for Payroll processes across our Sun Life Financial Distribution (SLFD) channel. Will work closely with advisors, District leaders & Staff, Compliance and other internal business partners to provide procedural advice and answering more complex inquiries with excellent customer service daily. Plays a key role in supporting Payroll initiatives and documenting and implementing new payroll processes in line with evolving Business and Regulatory changes.      

Main Accountabilities:

• Provide excellent customer service and expertise through handling Pay related enquires from our Sun Life Financial Distribution channel, Sun Life employees and internal partners 

• Receive and review questions from many different channels with a tight turnaround time

• Ensure all requirements are met when processing requests

• Complete audits, reporting requirements, payments to outside areas, advisors, etc in a timely manner

• Solve complex problems requiring input from several different business units

• Ensure advisor receivables ledger is maintained

• Identify, implement, and document process improvement opportunities

• Support a group of payroll associates providing coaching and mentoring

• Act as a subject matter expert to support payroll projects and key initiatives

Competencies:

• Well organised, driven, and strong ability to work proactively and independently

• Superior customer service skills

• Advanced attention to detail with high level of data input accuracy  

• Strong analytical and decision-making skills

• Excellent communication skills (written and oral)

• Results oriented and motivated to meet deadlines

• Extensive experience using Microsoft Excel

Assets:

• Knowledge of Sun Life Financial Distribution structure

• Knowledge of Canadian taxation rules for self-employed individuals

• Knowledge of insurance and/or investment products

• Previous experience working within payroll or insurance channel

• System knowledge of M2, EIM, and CSW

Notes/Unique Requirements:

• Overtime will be required during peak periods driven by workload

What’s in it for you?

• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to  Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many  cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to  support your well-being.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

53,800/53 800 - 87,400/87 400

Job Category:

Sales - Distribution Support

Posting End Date:

25/08/2024