Location:

Hagerstown, Maryland, United States

Job ID:

R0102272

Date Posted:

2025-09-11

Company Name:

Hitachi Rail USA, Inc.

Profession (Job Category):

Other

Job Schedule: 

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

•              Provide day-to-day Level 1 Service Desk support for users at our Hagerstown MD assembly plant.

•              Carry out installation, configurations and maintenance on desktops, laptops, tablets, mobile devices, conference room equip, printers, other, etc.
•              Imaging and building PC’s and mobile device’s as well as desk setups onsite.

•              Assist with PC refreshes and Windows 11 rollout.

•              Support incoming requests and incidents stemming from tickets, calls, walk-ups, other.

•              Support executives and help with meetings, visitor guest internet access, and special requests as needed.

•              Troubleshoot connectivity and application issues and research and escalate as appropriate.

•              Maintain all corporate IT computer equipment including inventory, safe keeping, upgrades, repairs, maintenance, replacements, etc.

•              Undertake any other relevant duties as directed by the Regional Manager of IT Americas and lead IT Ops Engineer onsite.

•              Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.

•              Develop and maintain close working relationships with internal and external contacts as appropriate.

•              Work is conducted efficiently and effectively, complies with our best practices and standardization requirements.

Required Skills & Experience

•              This is an entry level position, but previous experience/relatable work history is needed.

•              Able to work onsite 5 days a week.

•              Knowledge of current technologies.

•              Desktop, laptop, and mobile device support experience.

•              Microsoft Operating Systems, Apple IOS, Android.

•              Excellent communication skills.

•              Troubleshooting and multi-tasking skills.

•              Organized, detail oriented, and energetic attitude.

•              Able and open to learn new technologies and concepts and have increasing responsibilities. 

Desired Skills & Experience

•              Previous experience in a Safety-First Environment.

•              Previous experience in Service Desk driven by SLA/KPI’s.

•              Strong knowledge of current technologies.

•              Advanced desktop, laptop, server and mobile device support.

•              Familiarity with Microsoft Operating Systems and Applications support (Active Directory, O365, Office Suite).

•              Familiarity with basic networking fundamentals and troubleshooting.

Education

• Must have a minimum Associate Degree
• Ability to read, write and communicate proficiently in English.

Physical Demands

• While performing the duties of this job, the employee is frequently required to walk. The employee occasionally is required to stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move up to 75 pounds.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected].

Queries other than accommodation requests will not be responded to.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail