Company:

102150879 Saskatchewan Ltd./DBA Crestview Chrysler Dodge Jeep Ram

Crestview Chrysler is seeking a dedicated and customer-focused Express Lane Manager to lead our team.

This role focuses on leading the Express Lane team, overseeing operations to ensure a seamless and efficient experience for both customers and staff in a fast-paced environment.

At Crestview, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

• We reward high performance
• Prescription, Dental, Eye Care, Paramedical, Life insurance
• Long term disability coverage
• Group RRSP options
• Flexible work schedules to accommodate family commitments
• Maternity leave top-up program
• Employee Assistance Program
• Competitive wage plan
• Internal career advancement opportunities with 10+ rooftops in Canada and USA
• Enjoyable, stable, and rewarding work environment

Responsibilities:

• Manage the daily operations of the Express Lane, ensuring safety, cleanliness, and operational efficiency at all times
• Develop, lead, and motivate a team of skilled lube technicians to high-performance through guidance, training, and support
• Ensure an outstanding customer experience by maintaining a high level of customer service
• Address customer concerns and inquiries promptly and professionally
• Maintain high-quality standards for vehicle maintenance, implementing and enforcing best practices and quality assurance protocols
• Implement and enforce safety protocols within the Express Lane to maintain a safe working environment
• Analyze key performance indicators (KPIs), to assess departmental performance and implement improvements
• Collaborate with other departments to streamline processes and enhance the overall customer experience across the dealership

Requirements:

• A strong desire to provide exceptional customer service and enhance the customer experience
• Proven leadership skills with the ability to manage a team in a dynamic environment
• Effective communication and listening skills, particularly in interactions with customers and technicians
• Previous experience in a lube bay or automotive service environment is preferred
• A valid Driver’s License

If you're a motivated professional with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity. Help us continue to deliver exceptional service in our Express Lane department and make a meaningful impact at Crestview Chrysler in Regina.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.