Posted:
9/11/2024, 2:06:26 PM
Location(s):
Kuala Lumpur, Malaysia
Experience Level(s):
Junior
Field(s):
Customer Success & Support
We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone/Chat and Emails.
Responsibilities:
Provide first-level technical support to customers in Japanese via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Document all technical issues and resolutions accurately
Escalate complex technical issues to the appropriate team members
Assist customers with setup, installation, and configuration of software applications
Ensure excellent customer service and satisfaction at all times
Collaborate with other team members to improve processes and procedures
#LI-GM
Fluency in Japanese (both written and spoken)
Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills
Strong attention to detail and ability to multitask
Technical knowledge of software applications and computer systems
Ability to work well under pressure in a fast-paced environment
Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus
If you are fluent in Japanese, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Japanese for consideration.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing