POSITION:  Assistant Box Office Manager

DEPARTMENT: Box Office

REPORTS TO: Director of Ticketing

FLSA STATUS: Full-time/Salary/Exempt

SALARY RANGE-39,000-44,000

Summary

ASM Global, the leader in privately managed public assembly facilities, has an opening for an Assistant Box Office Manager at Koka Booth Amphitheatre. This is a full-time position.

Essential Duties and Responsibilities – Box Office

• Provide customer assistance via phone calls, emails and in person at the Box Office including our guests with disabilities.
• Opening and closing duties of the Box Office to include counting of monies, balancing reports, and completing daily sales reports
• Work closely with Director of Ticketing to ensure proper accounting and reporting procedures are followed including maintenance of account reports, daily sales tracking reports, contracted sales reports, attendance reports, and audits
• Assist with various marketing and promotional activities for the purpose of servicing ticket purchasers or corporate partners
• Manage all aspects of group sales program
• Process & Fulfill season ticket orders
• Approve payroll using venues payroll system
• Other duties may be assigned

Supervisory Responsibilities

• Supervise ticket sellers, scanners & parking sales on event days
• Serve as Manager on Duty for select events

Qualifications

• Extraordinary customer service, organizational, verbal, and written communication skills a must
• Attention to detail and ability to multi-task is an asset
• Ability to consistently meet all deadlines
• Available to work flexible hours, including nights & weekends
• Ability to work independently and or as part of a team
• Ability to problem solve
• Pass background checks

Education and/or Experience

• Experience with Etix is beneficial & preferred
• 2 years of Box Office experience is required
• Experience with customer service and client communication

Computer Skills

• Competency in Microsoft applications including Word, Excel, and Outlook

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. This job requires working nights, weekends, and some holidays.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Apply at-

Recruiter- Chelsea Gibbs

Booth Amphitheatre

101 Wilkinson Avenue

Cary, NC 27513

Applicants that need reasonable accommodations to complete the application process may contact 919-462-2025.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.