Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

We are currently seeking a dynamic and experienced IT leader at Conviva. As the Manager of IT, you will play a pivotal role in overseeing and leading the IT function, ensuring the seamless operation, optimization, and continuous improvement of our systems and applications.

What Success Will Look Like: 

• Drive the strategy, productivity, and growth of the IT team. 
• Develop, enhance, and implement IT processes, create and maintain documentation for IT policies, including data security, data backup and retention, and acceptable use.
• Collaborate with cross-functional teams, providing strategic leadership to align IT initiatives with overall business goals. 
• Own and execute the IT onboarding process for new hires, including setting up laptops, company credentials and accounts, and conducting IT orientations. 
• Build strategic relationships between internal stakeholders and external vendors, ensuring smooth operation of applications and addressing technical issues. 
• Create and manage budget plans and procurement strategy. 
• Work closely with cross-functional teams to improve security, increase efficiency, or enhance user experience.
• Oversee the successful evaluation and testing of existing systems, and/or implementation of new systems for data security, cloud services, and endpoint management.
• Ensure IT compliance with regulatory requirements and industry standards, including maintaining readiness for ISO and SOC 2 audits.

Who You Are & What You've Done: 

• 5+ years of proven experience as an IT Manager or similar role, preferably in the SaaS or software industry.  
• Strong technical background with proficiency in software development methodologies, architecture, and technologies. 
• Experience with the following tools: Google Workspace Admin, Office 365 Admin, GCP/AWS/Azure, OKTA Admin, Kandji Admin, MaaS3630 Admin, MSAD, Atlassian suite,, and Slack.
• Lead the successful implementation of Single Sign-On (SSO) solutions and confidently manage technical aspects of corporate domain rebranding, leveraging extensive experience with SSO protocols and platforms.
• Detail-oriented mindset with excellent problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and geographies.
• Project management skills and familiarity with Agile methodologies.
• Ability to understand and adapt to rapidly changing priorities pivoting from one task to other project-based tasks as needed
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.ai.

The expected salary range for this full-time position is $160,000- $200,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.