Fresenius Medical Care core values:

• Act as first level of HR support & advisory provided via phone call during predefined HR Contact Center service.

• Responds to routine inquiries from employees relating to general HR processes, policies, practices and systems through phone line and/or ticketing system

• Processes basic HR and benefits transactions and supports the auditing of information.

• Adheres to established processes, procedures, and systems to resolve employee inquiries.

• Provides superior customer service to all employees by promptly responding to employee inquiries tactfully and discreetly while handling confidential information

• Achieves performance measures and adheres to established customer service SLA standards.

• Dispatches non-routine matters to appropriate individuals or groups.

• Maintains records relating to employee inquiries via a case management tool or phone line.

• Participates in information sharing with other service center’s representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).

• Supports the HR team by providing clerical and administrative support.

Our requirements:

• Ability to effectively address challenging situations related to customer issues and complaints

• High energy level and strong focus on delivering results

• Excellent interpersonal and communication skills

• Functional knowledge of HR processes and operations

• Practical experience with HR IT systems (such as Workday, PeopleDoc, and other HR transactional tools)

• Experience in customer service and issue resolution

• Familiarity with call/service center operations

• Experience with case management systems

• Fluency in English in a business environment

• Fluency in German in a business environment

Our offer:

• Flexible working hours (start between 6:30 a.m. - 10 a.m.)

• Hybrid working mode (min. 1 day per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events