LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Are you a customer-centric thinker with project management skills, have a keen eye for detail, and a passion for doing right by the customer?  Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be at the vanguard of marketing technology and Big Data? Consider joining our team.

You will:

• Assist our clients with day-to-day management and troubleshooting for some of our largest and most strategic enterprise brand partners

• Drive adoption of LiveRamp products and services - blocking and tackling barriers to adoption and success

• Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 

• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

• Monitor, analyze, and forecast a customer’s usage of our products 

• Assist with challenging client requests or issue escalations 

Your team will: 

Partner with LiveRamp’s Brand clients in order to drive amazing customer experiences across all their different initiatives including but not limited to brand marketing, Data Marketplace usage, measurement/attribution, Identity, and more.

About you: 

• 1-2+ years client-focused experience (customer success and/or account management preferred)

• AdTech/MarTech experience a positive

• Passion for organization, problem-solving, and project management

• Quick to learn and help communicate technical concepts to clients

• Great communication skills both internally and externally. You are punctual and always answer emails and calls within 12 hours.

• Excellent problem resolution skills and attention to detail

• Ability to prioritize among competing tasks 

• Super independent and self-sufficient. You need little management, only coaching, and mentorship.

• Type S(tartup) personality: smart, ethical, friendly, hard-working, and proactive (no exceptions).

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues

• Work/Life Harmony: Flexible paid time off, options for working from home, and paid parental leave

• Whole Health Package: Medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and a fitness reimbursement up to $100 per month

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we help you set up your home office (Home-based LiveRampers)

• Location: work in the heart of San Francisco and/or from home (remote-eligible roles)

Benefits:

People: Work with talented, collaborative, and friendly people who love what they do.

Fun: We host in-person and virtual events such as game nights, happy hours, and sports leagues. 

Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

Comprehensive Benefits Package: Medical, dental, vision, life, and disability. Plus flexible PTO, parental leave, family forming benefits, and wellbeing reimbursement program (up to $375 per quarter, U.S. LiveRampers)

Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off the purchase price of LiveRamp stock (U.S. LiveRampers)

The approximate annual compensation range is $109,000.00 - $135,000.00. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

#LI-Remote

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.