How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

The primary responsibility of the Communication Services Representative II is to respond and provide complete/accurate information, in support of patients, physicians, administrative staff and all other health professionals. Additionally, this position is responsible for activities of the Physicians Answering Service. This includes all physician-to-physician, physician-to-patient, and physician tall other types of caregivers communications. This position is responsible for all code calls related to the health system (i.e. code 17, co e pink, code 99, code RAT, etc.). This position is responsible for assisting the customer in way finding via the telephone, assist the customer and guide the customer to the appropriate service requested. It is imperative that this position provide adequate, accurate, and timely assistance. Excellent interpersonal skills and communication skill s, including good diction, pleasant telephone voice and manner, and excellent grammar skills. Excellent: computer skills are necessary given the complexity of the multiple applications in use at all limes (IDX, Web On-Call, People Finder, Outlook, Xtend, Paging System, and Code Alert Systems). Ability to type text messages to caregivers and follow-up on messages. Ability to work under a highly stressful environment, ability to think critically, hand-eye coordination, emotional stability find demonstrate use of multiple problem -solving issues of unexpected difficult or complex issues. Responsible for supervision of all staff while the Manager is out and is on/call for emergencies.

Position Requirements: High School Diploma, GED or equivalent from a recognized State of Federal accrediting organization. Call Center techniques, listening skills, decision-making skills, pleasant phone voice, good diction, strong customer service skills, strong knowledge of information technology. The incumbent must have at least 4 years of experience with the Department to qualify for this position.

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