Customer Operation Specialist

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Responsibilities:

• Responsible for programmatic process

• Owns operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting
• Manage and support legally approved documentation
• Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements
• COS will play an important role in managing the Sales forecast
• Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions
• Compliance with established guidelines and policies.
• Monitor Supplier Payments and Volume Targets
• Frequent communication with partners, customers, colleagues
• Successfully manage reseller relationships
• Support total customer experience
• Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively
• Collaborate and engage with team members providing valuable input for customer projects/solutions

 

Education and Experience Required: 

• Effective organization, time management, prioritization, follow-up and execution skills
• Excellent communication skills (e.g. written, verbal)
• Good working knowledge of Microsoft Office (MS Advance Excel, Word, PPT)
• Mastery in English and local language as required
• Ability to work as proactive member of a team, as well as independently
• Exercises independent judgment within generally defined policies and practices to identify and select a solution
• Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole
• University degree or equivalent experience.
• Typically 1--2 years’ experience in a business related function, preferably finance or accounting

#LI-hybrid

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#spain

Job:

Services

Job Level:

Entry

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.