The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Job Overview

The Move Out Coordinator is part of the Central Operations Team in Costa Rica. As a Move Out Coordinator, the employee is to ensure residents' security deposits are reviewed in the state-required timelines. The move-out coordinator is also to ensure that residents are charged ensures consistency in all aspects of the move-out process such as final reconciliation of resident ledgers, review of resident move-out disputes, answering move-out-related questions, and collaboration with other departments.

Key Responsibilities

• Ensure residents security deposits are reviewed/processed timely to state-required timelines
• Process move-out functions accurately as stated in the department's process and procedures
• Review resident lease pages for information concerning their move out
• Reconcile resident ledgers to ensure accuracy before a final statement is produced
• Review inspection photos and compare them to bid repair items to determine resident-responsible damages
• Adjust resident ledgers as needed per their lease
• Send out final move-out statements
• Evaluate move-out dispute work orders for validity  and response
• Update lease pages and work orders with information relating to move-out
• Weekly reporting
• Other projects as assigned

Job Requirements

Minimum Requirements

• High School diploma.
• Proficiency in Microsoft Excel and Outlook.
• Ability to perform repetitive tasks with high accuracy.
• Strong written and verbal communication skills in English.
• Ability to work in a fast-paced environment and manage ambiguity.

Preferred Qualifications

• Current student in Finance, Real Estate, Accounting, or a related field.
• Experience with Yardi or in property management.
• Familiarity with Salesforce or similar workflow systems.

Functional and Behavioral Skills

Functional Skills

• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
• Experience using reporting trackers for timelines and budgets.
• Ability to review and interpret repair estimates and contracts.
• Familiarity with property management or renovation processes.

Behavioral Skills

• Strong attention to detail and organizational skills.
• Effective communicator across multiple channels (calls, chat, email).
• Team-oriented with ability to collaborate across departments.
• Problem-solving mindset and ability to adapt to shifting priorities.
• Proactive approach to meeting deadlines and managing expectations.