Job Summary

As Site Supervisor at MSP (Minneapolis–Saint Paul International Airport), you will be supporting customer accounts, maintaining them ongoing and raising them to their full potential. Duties will vary from assisting with customer inquiries and managing employees on site. You will be maintaining staff by orienting and training employees and developing personal growth opportunities.

Job Description

Available Shifts:
• 1st: 6:00am - 2:30pm
• 2nd: 2:00pm - 10:30pm
• 3rd: 10:00pm - 6:30am

Benefits:
• 401(k)
• Dental Insurance
• Flexible Schedule
• Health Insurance
• Paid time off
• Vision Insurance

Essential Functions
• Supervise employees and help delegate operations schedule to ensure proper work area coverage.

• Help with motivating workers by inspiring workers towards better work performance. Supervisors create enthusiasm and team spirit amongst the workers.

• Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
• Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
• Report any issues, concerns, or discrepancies to Operations Manager/Operations Coordinator.
• Addresses customer concerns and inquiries and reports any new or changing job/work orders.
• Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs.
• Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer, and OSHA standards.
• On the job training for staff/employees to job specific tasks.
• Participates in company and customer training ensuring effective communication and distribution of information to supervisors, customers, and employees.
• Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.

Knowledge and Skills
• Ability to multi-task in fast-paced environment with constantly changing priorities and high customer demand.
• Knowledge of proper use of equipment, materials and supplies used in maintenance work.
• Must have excellent internal and external customer service skills (Soft Skills)
• Professional appearance and demeanor.
• Ability to lead others and motivate people.
• Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar.
• Excellent written and verbal communication skills.
• Bi-lingual English/Spanish desired.

Education and Work Experience
• High School diploma or GED.
• Three to Five years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.

Requirements
• Clean DMV record
• Pass criminal background screening
• Employees assigned to airport customers are subject to airport screening requirements.

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!