How you’ll make an impact:

As a Senior Technical Writer on our team, you will help our users understand and navigate Strata’s software products by creating clear and user-friendly documentation, guides, and UI content. Every day, you will collaborate with cross-functional teams to deliver high-quality materials that enhance the customer experience. To thrive in this role, you must excel at transforming complex technical information into easy-to-understand content, managing multiple priorities, and embracing a collaborative approach.

In this role, you will:

• Create online help, release notes, and in-product walkthrough guides.
• Partner with Engineering and UI/UX teams to craft intuitive UI text.
• Continuously improve and update existing documentation to enhance usability.
• Manage multiple documentation projects, meeting deadlines and adapting to urgent needs.
• Mentor teammates and contribute to the development of internal processes.
• Develop and publish customer-facing documentation for software applications.
• Interpret technical requirements and user stories into clear, concise content.
• Collaborate with subject matter experts and cross-functional teams to gather input.
• Apply single-sourcing strategies to maximize content efficiency.
• Use tools like MadCap Flare to publish, test, and troubleshoot help projects.
• Contribute to the team by offering ideas for process improvements and content innovation.

A Day in the Life:

• Kick off the day reviewing updates in Jira/ADO to identify priorities for the week.
• Meet with Product Owners or Engineers to clarify details about new features or functionality.
• Draft or revise online help topics and UI text, ensuring consistency with style guidelines.
• Use MadCap Flare to publish help updates and verify links and content functionality.
• Document internal processes or mentor team members on tool usage.
• Wrap up by checking project timelines and updating scope estimates in Confluence.

What we’re looking for:

• 3–5+ years of experience creating software documentation, including online help and release notes.
• Proficiency with tools like MadCap Flare/Central, Azure DevOps, Jira, SnagIt, and Confluence.
• Strong writing, grammar, and organizational skills, with attention to detail.
• Experience working in a SAFe Agile environment.
• Bonus: Experience with in-product training platforms like WalkMe or Pendo and creating content for healthcare, education, or financial software.