Skill Descriptors 

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. 

Level Extensive Experience:  

• Seeks discrepancies and inconsistencies in available information; explains variances. 

• Organizes and prioritizes the sequence of steps to be taken to remedy the situation. 

• Identifies many possible causes for a problem based on prior experience and current research. 

• Approaches a complex problem by breaking it down into its component parts. 

• Chooses among a diverse set of analytical tools according to the nature of the situation. 

• Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. 

Level Working Knowledge:  

• Develops basic persuasive arguments. 

• Discusses organizational culture around providing input on decisions. 

• Uses active listening skills and probing techniques to surface opportunities to influence. 

• Identifies who the decision makers are and how they receive information. 

• Regularly presents ideas or suggestions to associates in persuasive terms. 

Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. 

Level Extensive Experience:  

• Seeks out what's common in conflicting points of view. 

• Influences key individuals inside and outside own group and earns their respect. 

• Resolves potentially harmful differences between individuals and groups of people. 

• Contributes as a member on a variety of teams. 

• Establishes and maintains productive working relationships within and outside of own area. 

• Establishes and maintains credibility with clients and teammates. 

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 

Level Extensive Experience:  

• Streamlines the critical workflow for executing key processes. 

• Sets priorities for addressing process problems that limit performance. 

• Develops methods for improving and establishing controls for critical processes. 

• Monitors external sources for applicable new methods and controls. 

• Analyzes findings from improvement cycles to ensure success of interventions. 

• Coaches others to develop the skills to improve processes. 

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. 

Level Extensive Experience:  

• Utilizes preferred tools, techniques and methods for estimating project cost and time. 

• Plans, estimates, staffs, organizes and monitors significant projects. 

• Identifies risks and vulnerabilities; creates contingency plans. 

• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. 

• Maintains open communication among project participants and interested parties. 

• Communicates reporting requirements; creates monitoring and control mechanisms. 

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes. 

Level Extensive Experience:  

• Manages the adoption of lean manufacturing principles across the organization. 

• Teaches others about how lean approach integrates operations, customers, logistics and product development. 

• Consults on work cell design and plan layout in support of lean principles. 

• Consults on the use of lean approaches across multiple functions. 

• Trains others on key lean measurements and tools and techniques for measuring performance. 

• Participates in detailed planning for implementing and monitoring lean manufacturing. 

Six Sigma Methodology: Knowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze, Improve and Control ) methodology; ability to use the methodology to improve the manufacturing processes and control the improvements by eliminating root causes. 

Level Extensive Experience:  

• Determines critical metrics of business or process performance. 

• Guides on the choice and use of appropriate tools to measure existing performance. 

• Estimates the root cause of quality or service related problems. 

• Resolves various obstacles and problems in performance improvement. 

• Facilitates changes to improve performance in relation to costs or quality of products and services. 

• Oversees all major functions of the maintenance process. 

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act