Posted:
3/3/2026, 6:11:41 AM
Location(s):
California, United States ⋅ San Diego, California, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Location:
San Diego, CA - Filling industrialThe Customer Service Representative is responsible for providing exceptional customer service to the internal and external customer base. This person will process orders for industrial, medical, specialty gases, welding equipment, power and hand tools and other products and supplies received by mail, telephone or personally from customers or associates. The Customer Service Rep will also be responsible to provide assistance and answer customer’s questions concerning locations, price, and use of merchandise.
We are looking for you !
Location: San Diego, CA (On-site)
Target Hourly Range: $20 - $26
Recruiter: Deondre Taylor / [email protected] / 302-277-2429
GENERAL SUMMARY:
The Customer Service Representative takes inbound calls for the purpose of processing and researching customer orders using our SAP computer system. This person will make outbound calls to research the progress of an order.The representative may route calls to other departments if deemed necessary. Processes orders received by electronic means, email and telephone or personally from customers or associates by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsible for adherence to company policies including safety and the use of personal protective equipment.• Handle busy incoming orders and answer customer inquiries via phone and email.
Maintains professional demeanor on the phone to exhibit the best impression of Airgas.
Edits and enters customer orders in an efficient and accurate manner paying close attention to pricing and location to reduce the quantity of errors and returns.• Enters credits accurately and in a timely manner to eliminate any negative impacts with a customer.
Communicates effectively with internal and external resources such as product vendors, via phone, email,and website, to service customer needs in a timely fashion.
Works with internal customers (outside sales representatives, branch and store personnel, as well as operations and distribution personnel, etc.) to improve the order- to-delivery process and make it seamless to the customer.
Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments.
Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor.
Ensures that customer inquiries are brought to resolution thorough follow through utilizing all resources available; escalates issues to Customer Service Manager as needed.
Participate in all recommended computer, sales, customer service, and product training as needed.• Review open order reports on a consistent basis to reduce the impact of unfulfilled orders on customers business needs.
Required Qualifications and Competencies:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Required Education:
High School Diploma or at least three years’ experience or equivalent combination of experience and education.
Required Length & Type of Experience:
At least years of inbound customer service experience in a high-volume call center environment.• Strong computer skills (Google Workspace & Microsoft Office Suite) and experience with SAP and/or ERP systems a plus.Knowledge, Skills & Abilities(KSA’s):
Demonstrated ability to independently analyze complex customer inquiries and implement solutions that balance user needs with company policy.
Must be able to work with a wide variety of people with different personalities and backgrounds
Strong interpersonal and organization skills. Must be able to build effective relationships with all levels and roles in the organization
Strong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization.
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].
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Website: https://airgas.com/
Headquarter Location: Radnor, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1982
IPO Status: Delisted
Industries: Industrial ⋅ Medical ⋅ Retail