Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliability, and enhancing user experience through effective solutions. You will engage in continuous learning to stay updated with the latest technologies and methodologies, contributing to the overall efficiency of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Document and maintain records of issues and resolutions to build a knowledge base for future reference. - Maintain, and operate the non-trading network infrastructure (switches, routers and wireless access points) in strict adherence with the defined procedures with the aim of highest operational stability. - Execute the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction. - Support incident investigation and resolution. - Perform out of business hours support activities and participate to on-call rotation. - Strictly adhere to corporate processes, standards, policies and operational procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network monitoring tools and techniques. - Ability to configure and manage network devices. - Very good knowledge in Information Technology, specifically with network and connectivity (3 years experience) in an hybrid cloud network environment (GCP & Azure) and with offices distributed around the world. - Very good knowledge of the following solutions and technologies: Cisco Switches, Routers and Wireless Access Points, Cisco ACI, Ansible, Terraform, Jira. - Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers. - Previous experience (1-3 years) in a similar role supporting the operations of a complex and highly critical network infrastructure within a financial environment. Additional Information: - The candidate should have minimum 3 years of experience in Network Infrastructures. - This position is based at our Hyderabad office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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