Sandvik Mining and Rock Solutions (SMR) is a global leading supplier of equipment and tools, parts, services, digital solutions and sustainability-driving technologies for the mining and infrastructure industries. One of our key success factors are our 17,000 dedicated employees – the ones who brought us to the market-leading position we hold today, and the ambassadors of our brand and culture. To continue attracting, engaging, and developing top talents in a relevant way for our business, we’re now making a move towards an even more employee-centric, digital and agile approach.

Within our Parts & Services Division, our mission is to keep our equipment running at its full potential. We are responsible for the aftermarket business worldwide, we develop tailored offerings & services to support our customers throughout the equipment lifecycle and to deliver competitive and consistent service for Sandvik equipment. Our customer base ranges from large multinational mining & infrastructure companies and mining & infrastructure contractors to small and medium-sized enterprises, all of whom rely on our equipment.

Your mission – to set and deliver the strategic direction for the service operations business activities and to ensure operational service excellence globally.
You will be based in Stockholm, Sweden and international travel is included in your job, up to 40% of the time as required. You report directly to the President, Parts and Services Division and you are an effective member of the Division Management Team.

Within your scope is to develop and steer the strategy to build and drive after sales service performance, engaging with cross functional partners towards the optimization of service operations to ensure a well-functioning, competitive and customer focused service delivery. You will lead a team of service professionals to develop solution-focused strategies promoting the transformation of our maintenance business into a service-oriented model and to spearhead service operations digitalization initiatives. You will collaborate with the respective equipment divisions and with sales areas to maintain customer focus and develop dynamic service plans for growing customer satisfaction.

You are a recognized and enthusiastic and target-oriented leader with over 10 years of experience in aftermarket operations. You possess a working knowledge of advanced continuous improvement tools and principles (Green Belt/Black Belt/Kaizen, Lean, Six Sigma, etc.). As an efficient and effective decision-maker, you can set priorities and deliver results to consistently raise the bar in the organization's delivered quality.

To perform well in our diverse setting, you need a highly developed multicultural understanding and exceptional communication skills, enabling you to develop and sustain close and collaborative working relationships in a matrix organization. As a global player, you naturally need well-developed English language skills.

You are passionate and inclusive, demonstrating the ability to empower, develop, and set high expectations for direct reports, peers, and others. You provide focus for immediate action, inspire others to perform beyond expectations, and celebrate the wins. Your personal values align with our company values, and you operate with integrity.

As a key influencer and role model in our business, you have a high regard for safety and a track record of leading by example to promote a safe and healthy workplace.

What is in it for you?
We offer you versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career. In addition, we offer good employee benefits and an inclusive corporate culture focused on sustainable development, with values such as Innovation, Fair Play, Customer Focus and Passion to Win. At Sandvik we believe that the diversity of experiences, perspectives and backgrounds will contribute to successes for our employees, our company and therefore also for our customers.

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Contact information
For further information about this position, please contact:
Frans-Olof Laurentz, HR Business Partner, [email protected]

Want to join our team?
Submit your application by clicking apply no later than October 24 2024. Your application should consist of an introductory letter including your salary request and a CV (in English). When applying in our system, please make sure to also attach your introductory letter when asked to upload your CV.

Please note, we do not accept applications via email! #LI-DNI