Commercial HVAC Service Branch Manager

Ideal Candidate will be located in Wallingford, CT

Carrier is a leading provider of HVAC-R systems, building controls, and automation solutions – our offerings lead to safer, smarter, more sustainable, and higher-performing buildings. If you’re looking for a role that combines your ambition to succeed with a passion for customers, then we have a great opportunity for you!

Based in the Wallingford, CT area preferred, this position will be responsible for leading a team of intermediate to experienced Field Service professionals, reviewing escalated issues, establishing and maintaining a good relationship with key customers, and respond to escalated complaints from high-profile customers.

Primary responsibilities in this role include:

• Manage P&L and performance across geographical footprint; proactively views the area monthly/annually with 3/5-year plan  
• Set growth strategy for the market – identifying key customers and verticals and execute on the strategy – proactively expand the footprint in the territory  
• Communicate a vison and culture to a team of technicians and service managers, fostering a strong culture of teamwork and evolution ​ 
• Implement culture of safety – be accountable for safety procedures and conduct safety briefings 
• Manage customer escalations​ 
• Account manager or leader on team of 1 -2 large accounts in Area​ 
• Drive performance management, technician development and corrective actions​ 
• Manage and reduce attrition through engaging in the community and local union  ​ 
• Manage and coaches Service Managers ​ 
• Be involved in community activities past typical HVAC Industry programs/events​, building the Carrier Brand in the area  
• Proactively communicates to leadership on state of the business and implemented actions​ 
• Manage relationship with internal partners and distribution partners  
• Collaborate with sales leadership to drive growth 

Required Qualifications:

• Minimum of 6 years working experience in the HVAC, Construction, Mechanical or Technical skilled trades industry
• High School Diploma/GED
• Ability to pass an MVR background check

Preferred Qualifications:

• Bachelors degree preferred
• 4+ years of service management experience in the Commercial HVAC industry
• Working knowledge and understanding of commercial HVAC systems
• Technical aptitude
• Bachelor's degree in Business Management, Engineering or relevant field
• Proactive and able to balance multiple priorities
• Excellent communication, both written and oral
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, and other business applications

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