Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Customer Service Coordinator is responsible for the management and administration of our customers and making sure that all KPI’s and contractual SLA’s are met at all time
Co coordinating activities around planned maintenance, reactive work and follow up jobs for customers.

Essential Duties/Principal Responsibilities:

• Processing customer orders and transactions and ensuring work is processed in an efficient and timely manner. Making sure all information is understood and the necessary actions/recommendations are completed before closing the job and/or processing through to be invoiced.
• To ensure all customer correspondence/emails are responded to within the targeted time.
• Maintain all company systems with upto date and accurate details of each customer/account, including correct address/contact details and any other key information for managing the customer’s contract
• Make sure all service reports/documentation is uploaded and saved onto our system against customers accounts and then sent out to customers.
• Once work completed ensure work is processed and sent to invoicing so customers can be invoiced for work completed.
• Identify/highlight any additional work opportunities by analysing engineer reports, customer service history and correspondence.
• Concern reporting or any ESH issues are raised, recorded and followed up with customers
• Generate quotes and on receipt of order, acknowledge client instruction, use company system to manage jobs and liaise with procurement to order/requisition appropriate parts, seeing job through to completion.
• Dealing with customer calls, inbound and outbound, keeping customers updated, ensuring a high level of customer service is provided at all times.
• To ensure all client correspondence is responded to within the targeted time.
• Ensure that the management team is made aware of problematic sites or possible customer complaints
• Meet personal targets and development goals whilst contributing to team and department targets
• The post-holder must comply with the Company’s Policies and Procedures and Code of Conduct.
• Assist the company in maintaining the highest possible standards of Health & Safety at Work and Quality, this in accordance with current legislation and policies laid down by the company
• To undertake additional duties as required, commensurate with the level of the job.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.