Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

Summary

An IT Data Analyst is responsible for collecting, analyzing, and interpreting data from various sources to help organizations make informed business decisions. They design, maintain, and optimize data systems and databases, transforming raw data into actionable insights.

Key Responsibilities

• Collect, compile, and analyze data from internal and external sources, ensuring data quality and integrity.
• Develop, implement, and maintain databases, data collection systems, and analytics frameworks to optimize statistical efficiency and quality.
• Identify, analyze, and interpret trends or patterns in complex datasets.
• Clean and validate data to ensure accuracy, completeness, and reliability.
• Create dashboards, charts, presentations, and reports to present analysis for internal/external teams.
• Collaborate with stakeholders across departments to identify business requirements for reporting purposes, trend analysis and support data-driven decision-making.
• Generate and automate regular and ad hoc reports to support business needs from different sources of data input.
• Troubleshoot and resolve any data or reporting issues for MS Excel and Power BI.
• Recommend and implement process improvements for data management and analytics.
• Ensure compliance with data security and privacy policies.

Required Skills and Qualifications

• Bachelor's degree in computer science, Information Technology, Statistics, or a related field.
• Proficient in data analysis tools such as Excel, Power Point, SQL, Power BI, Python.
• Strong understanding of database design, management, and data warehousing concepts.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong verbal and written communication skills to explain technical results to various stakeholders.
• Attention to detail and a commitment to data accuracy and security.
• Knowledge of ITSM tools (e.g. ServiceNow, BMC Remedy, Fresh Service)

Good-to-Have

• Experience with cloud data platforms or big data technologies.
• Familiarity with business intelligence (BI) software.
• Knowledge of industry-specific compliance requirements (e.g., GDPR, HIPAA).

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.