Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions, Inc.

Job Description

• Analyze, develop, and implement solutions for the digital IT application landscape, supporting eCommerce, Self-Service, and Engagement applications.
• Analyze key problems and control incident management including triaging and reporting on incidents and change requests.
• Implement software releases and deployment planning by working with development and IT operation teams to analyze and develop high quality services.
• Support digital operational activities in the implementation of day-to- day 24x7 digital application ecosystem to meet service level agreements (SLAs) for incidents and problems.
• Support the production support function including establishing procedures, monitoring, troubleshooting issues, and escalations with vendors and internal teams.
• Work with key stakeholders including business, development teams, operations and support teams, and vendors on analysis and solution development.
• Refine and drive the support strategy to ensure availability of services and business continuity.
• Define and refine operations’ SLAs to maintain a high level of customer satisfaction.
• Ensure timely adherence of design transfer activities from development to support, and drive knowledge transfer to the respective teams.
• Drive initiatives for standardization, automation and self-service.
• Report site metrics on performance, application availability and incidents/problems to key stakeholders from IT and Business.
• Improve and optimize operational efficiency through process improvement and automation.
• Develop efforts to address defects and enhancements.
• Schedule, plan and control the software delivery process Ensure quality gates are met before releases are deployed to production.
• Coordination and dependency management for releases.
• Telecommuting permitted from anywhere within the U.S.
• $126,755 - 147,000/Year.

Basic Requirements

• Bachelors degree + 5 years experience or
• Masters degree + 3 years experience.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].