At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY

Under direct supervision of the Enterprise System Support Manager, this role is responsible for a wide range of administrative and analytical activities related to ensuring our maintenance and exceptions are tracked, Standard Operating Procedures are being followed and systems are efficiently operating. Requires strong technical, creative problem-solving and service first attitude. This position must be adept at investigating problems and fixing them in the most efficient way possible to optimize operational efficiency

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures users are provided with the appropriate security level access based on job title and assist users with training questions as needed for enterprise systems.
• Perform necessary routing testing, smoke testing and UAT on system enhancements, bug fixes and all system changes as requested.
• Daily review of default queues and resolve and resume suspended tasks and work with IT as needed.
• Assist enterprise in the event of System outages and work with IT on determining resolution.
• Segregation of Duties review and audit for mapping exceptions and support
• System Security audits for provisioning and termination
• Analytics on all systems and user performance
• Analytics on system deficiencies and provide recommendations
• Maintains training materials as changes and updates occur to the existing job aids.
• Assists less experienced staff by providing guidance and instructions on job duties and responsibilities.

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• At least three years related experience

SKILLS, KNOWLEDGE AND ABILITIES

• Microsoft Office – Access Knowledge and Proficient Excel

Communication Skills

• Ability to lead and host calls and provide clear direction to the business as needed

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic Math Skills

PREFERRED QUALIFICATIONS (only include Preferred Qualifications if needed)

Education and/or Experience

• General background in Computer Systems and the Healthcare Industry

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise. 

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.