Posted:
9/4/2024, 7:00:29 AM
Location(s):
Florida, United States ⋅ Boca Raton, Florida, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Customer Support Representative
About the Role:
Ooma offers consumer and business products that provide low-cost U.S. and Canadian services. The role of the Customer Support Representative is a technical support position in a high-volume, fast-paced VoIP technical contact center. The incumbent will be responsible for handling customer cases by troubleshooting advanced/complex hardware and software issues while providing a best-in-class customer experience. Responsibilities include all facets of the day-to-day operational execution from handling inbound calls into the queue or calling back on open issues from Support tickets. Customer communication mediums include telephone channels, email and chat-based interactions.
**This is an onsite position at our Boca Raton, FL office. Hours will vary Monday through Friday but will generally be logging on between 8-9am and leaving between 5-6pm EST.
What You’ll Do:
Experience We’re Looking For:
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
#LI-OP1
Website: https://ooma.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 251-500
Year Founded: 2004
IPO Status: Public
Last Funding Type: Venture - Series Unknown
Industries: Mobile ⋅ SaaS ⋅ Software ⋅ Telecommunications ⋅ VoIP