City, State:

Aurora, Colorado

Salary Range: $62,000 - $66,000 DOE + Bonuses

 

The Area Catering Sales Manager is responsible for planning, soliciting and promoting catering business for the hotel. Responsible for revenue maximization and control of Catering expenses through effective negotiation of services and accurate forecasting. Responsible for the successful execution of catering events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administer all catering operations to include, but not limited to, guest service, soliciting new accounts, negotiating contracts, merchandising and marketing, planning, event execution, cost control implementation, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation.
• Communicate with team members to execute catering events.
• Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand benchmarks.
• Maintain regular attendance and a flexible schedule to accommodate client's needs before and after events.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by Director of Catering.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

 Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

EDUCATION AND EXPERIENCE REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write advanced correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to interpret and perform basic computer and POS system functions.  Experience with MS Word required, Sales Pro experience is highly desirable.

WORK ENVIRONMENT:

Moderate noise that is typical of an office environment.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.