The ERP Applications Analyst Associate is tasked with performing work associated with analysis, design, configuration, implementation, operation, deployment, modification of processes and procedures in support of the Enterprise Resource Planning (ERP) implementation and maintenance. Assists in the design, configuration, and implementation of innovative solutions to support a variety of processes and initiatives within the designated workstream (either Human Capital Management [HCM], Finance [FIN] or Supply Chain Management [SCM]). This role reports to the ERP Workstream Manager as part of a multidisciplinary team bringing diverse perspectives to every challenge and serves as the subject matter expert for a functional area within the designated workstream, providing strategies, recommendations, and dependable analysis of complex issues.

Essential Job Statements

This is not an exhaustive list of all responsibilities or working conditions associated with the job. Team members may be required to perform other duties assigned.

• Participates in developing the configuration, process design, report development, testing, and may perform end user training for the ERP platform within their functional area. Provides technical and functional expertise to the Project team. 
• Learns operational business processes and participates in recommending technology solutions to drive further optimization through the ERP platform.  Performs ongoing reconciliations and audits of data to ensure data integrity. Makes recommendations to mitigate and avoid future system problems.
• Ensures milestones and deliverables for all assigned tasks are completed on time. Assists with the building ERP reports, dashboards, and scorecards including proficient use of calculated fields, charts and graphs. Researches integration failures, performs root cause analyses, and reports back to management.
• Assists with coordinating and performing system testing to ensure requirements are met and system upgrades/releases are implemented smoothly, including tracking and resolving all issues. Assists with post go-live operational support for the workstream technology.
• Participates in the review, testing and implementation of bi-annual ERP releases and other system releases or patches; determines impact, participates in regression testing for new system features and communication of changes/benefits to end users.
• Collaborates within ERP Community and area user groups to research and resolve issues and to proactively remain informed about ERP changes, alerts and enhancements. Communicates with cross-functional teams, with the ability to explain complex concepts, bring business insights, and drive process improvements.
• Communicates risks and formalizes clear effective solutions throughout the ERP implementation and with ongoing maintenance.
• Assists the ERP Workstream Manager with implementing change management strategies that support VCUHS staff in positively adopting new processes and procedures. Provides tier-2 support for users who need guidance, instruction or general help with workstream integration.
• Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the Department. Provides assistance to team members. Accepts alternate assignments as required.

Patient Population:  

• Not applicable for this position

Employment Qualifications

Required Education:    

• Bachelor’s Degree in related field and/or equivalent combination of education, training or experience.

Preferred Education:    N/A

Licensure/Certification Required:    N/A

Licensure/Certification Preferred:    N/A

Minimum Qualifications

• Minimum 1 year of related experience in specific workstream as a subject matter expert

Other Knowledge, Skills and Abilities Required:    

• Determines and develops approaches to solutions with work subject to regular review by manager or senior/specialist team members.
• Performs a variety of related unambiguous tasks requiring minimal discretion following established and related procedures.
• Analytical skills to understand work assignments.
• Ability to complete assignments in timely manner.
• Effective interpersonal skills.

Cultural Responsiveness:  

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Other Knowledge, Skills and Abilities Preferred:    

• Understanding of Workday HCM, Financials and/or Supply Chain Management for Healthcare.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.

Physical Requirements

• Lifting/ Carrying (0-50 lbs.)

Work Position:

• Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements

• Repetitive arm/hand movements
• Finger Dexterity

Hazards

• none

Mental/Sensory: Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical Thinking
Emotional:  Steady pace environment, Able to handle multiple priorities, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.