Job Description Summary:

This position assists in the operational support and coordination of designated program(s). Responsible for the oversight and completion of program services ensuring the needs of the population served while adhering to established schedules, specifications, and budgets. Ensures organizational compliance and ongoing readiness with the accreditation standards as set forth by regulatory agencies and as applicable to assigned area(s).

Qualifications:

• Minimum of one (1) of the following required as applicable to assigned area(s).
  • Minimum of two (2) years’ experience in a healthcare environment working with complex administrative support tasks.
  • Minimum of three (3) years’ experience in administrative role.
  • Minimum of two (2) years’ experience in a professional print shop setting and able to design forms utilizing publishing and forms software.
  • Minimum of three (3 years’ experience in a medical setting.
  • Minimum of two (2) years’ experience in a similar role.
  • Minimum of three (3) years’ experience in customer experience, employee experience, or human resource experience role
• Additional requirements as applicable to assigned area(s):
  • Strong understanding of software applications.
  • Experience with database, reporting software, electronic medical records (EMR) applications.
  • Demonstrated ability to run high-speed duplication, drill press, paper cutter and laminating machines.
  • Demonstrated project management, problem solving, and analytical skills.
  • Demonstrated knowledge of government regulations and guidelines.
  • Demonstrated knowledge of professional practice standards, regulatory requirements, and systems operations.
  • Possess comprehensive working knowledge of rules and regulations pertaining to designated program(s).
  • Proficient in the use of spreadsheets, graphics, and database management.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• As applicable to assigned area(s); serves as the organizational expert for program standards; creates program materials, establishes staffing requirements, and ensures the program achieves stated objectives. 
• As applicable to assigned area(s); provides administrative support to leadership, which may include, but may not be limited to; correspondence, scheduling, coding and processing of department invoices, implementation of program policies/procedures; maintains leadership’s calendar, monitors emails and phone logs; assists with hiring documents and process, orientation, ongoing education, performance evaluation documents, maintains files, and provides support within the department as requested.
• As applicable to assigned area(s); responsible for timely reporting of data as required meeting accreditation standards; prepares financial statements and maintains records pertaining to program activities; responsible for dissemination of changes to members of committee and sub-committees as appropriate.
• Processes program expense reimbursements, orders supplies, distributes mail, creates invoices, and processes end of month reports as necessary as applicable to assigned area(s).
• Assists in researching new regulations and the effect on the program; makes suggestions for implementation; stays current with industry trends as they relate to job responsibilities as applicable to assigned area(s). 
• Coordinates and maintains the cultivation, retention, and stewardship of program partnerships as applicable to assigned area(s). 
• Reviews policies and procedures per department protocol to ensure compliance with accreditation standards as applicable to assigned area(s).
• Monitors and updates information on designated webpages in collaboration with leadership and marketing per department protocol and as applicable to assigned area(s).
• Works with leadership and committees as necessary to enhance program services.  As applicable to assigned area(s); performs program and location analysis, data collection, site usage, program effectiveness, and the presentation of process improvement recommendations.
• Assists leadership with operating budgets, monitors invoices for department accounts and monthly P&L analysis, department expenses and revenues as applicable to assigned area(s).
• Assists leadership with on-site inspections, reports, software and/or hardware implementations, etc. per department protocol and as applicable to assigned area(s).  Provides consistent follow through on issues and timely escalation of matters as needed.
• Acts as a liaison for multiple stakeholders per department protocol and as applicable to assigned area(s).
• Coordinates billing and tracking of multiple tasks per department protocol and as applicable to assigned area(s).
• As applicable to the ALERT program: performs as authorized Signatory for all Glacier Park International Airport badge requirements for all aviation personnel; assists leadership in updating of FAA required documents and manuals; acts as the ALERT Designated Employer Representative (DER) for the DOT drug and alcohol testing program per department procedure and protocol.
• As applicable to administration of Concur program: administers configuration of the Concur expense management system to ensure compliance with all relevant internal policies, procedures and standards; assists stakeholders with interfaces to program; ensures travel booking system meets the service requirements as defined in the service agreements; reviews and audits expense reports to ensure compliance with LH policies.
• As applicable to the Experience program: assists with implementation of programmatic development to improve consumer, student, patient, employee, and provider experience; interfaces with digital door, human resources, recruitment, and practice council to advance retention, engagement, and recruitment programming.
• As applicable to Family Born: conducts initial visits/screening to determine needs and to connect the Care Receiver to appropriate community resources; coordinates services, works in partnership with appropriate provider(s) to eliminate barriers.
• As applicable to the IRB program: maintains documents to ensure IRB oversight and reporting in accordance with regulatory requirements and clinical trials protocols; reviews clinical trial regulatory documents, organizes review, and provides oversight and reporting functions; ensures compliance with the IRB Handbook and IRB policies and procedures.
• As applicable to Medical Student and Residency program: assists with rotation schedules, ensures agreements, credentialing and other required documentation is in place, schedules and proctors exam rooms, ensures all students, residents, and fellows are in compliance with all related policies, procedures, screening, hiring, and credentialing requirements as appropriate to their role.
• As applicable to the Patient Relations program: triages, oversees, and escalates patient complaints to appropriate leadership per policy, assists with implementation of programmatic development to perform customer service recovery, identify risk, and mitigate poor experiences, serves as chair of the Grievance Committee.
• As applicable to the Print Shop: performs design and layout services and performs quality control on finished jobs.

The above essential functions are representative of major duties of positions in this job classification.  Specific duties and responsibilities may vary based upon departmental needs.  Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Variable - 8 Hours (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Schedule:

Logan Health operates 24 hours per day, seven days per week.  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.