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A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

Responsibilities

Work Orders

• Supports skilled work requests for security installations, de-installations, and customer installs

• Handles skilled non-standard work requests for security custom orders internally and externally; based on scale, may require vendor coordination

• Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests

• Develops and distributes Request for Proposals (RFPs) to vendors for security infrastructure projects requiring multiple bidders

• Coordinates auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime. May support the troubleshooting and maintenance of office security equipment, if necessary

Incident Management

• Responds to on-site security incidents and events, including failures, problems and delays by using deep understanding of standard operating procedures to solve for

• Completes reporting and root cause analysis relating to skilled security incidents

• Is a skilled specialist on the security incident decision matrix and reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR)  response

Facility / Infrastructure Maintenance

• Supports skilled security related issues for local security requiring considerable judgment in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures

• Is a skilled specialist on preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates

• Supports critical security infrastructure operations

• Participates in skilled customer-facing support requests, including: negotiated audits, security custom orders and cage build initiation

• Coordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipment

Vendor Management

• Supports security vendor work associated to customer-facing security buildouts and internal security infrastructure for highly skilled requests

• Coordinates with site management team to interface with third party auditors to assist in providing information needed to fulfill auditory requirements, both internal and external

Site Administration

• Has deep understanding of security processes and procedures and quality control initiatives to ensure deployments meet published standards

• Supports the team in recommending new methods and procedures on new assignments

• Analyzes and maintains security drawings and site-specific supporting documentation

Collaboration

• Provides assistance to security stakeholders to support skilled maintenance activities that require considerable judgement

• Supports the development of training initiatives on security policies, processes and initiatives for IBX personnel

• Supports cross-functional teams, and coordinates security installations that may impact facility infrastructures

• Has deep knowledge of security policies and procedures in order to successfully review and participate in multiple project initiatives

Qualifications

• Typically requires a high school diploma and 4-6 years of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.