About the Role:

Grade Level (for internal use):

09

We are seeking a bright, self-motivated person who is familiar with Web and windows-based application support having knowledge on XML, XSL, RDBMS using SQL Server, Burp suite, IIS, Windows Services and other technologies like Ethical hacking and F12 Developer tool to join Application support team. Also need to take care of deploying application across client environments using various automation tools like step functions using AWS and Citrix.

This is an amazing opportunity to develop your skillset in a large enterprise environment. You will be supporting our application support, and automation platforms used to provide technical support to our clients across the globe. You will play a crucial role as a valued member of a collaborative team, ensuring our deployed applications are running in PROD as expected without any interruption. This is a hands-on operational role with the opportunity to grow and develop your skillset using our extensive pool of resources.

Responsibilities:

• Ensure to monitor and respond to the client reported issues on priority based using standard ticketing tools.
• Analyze/review the client reported issue and set up call with client in case further clarifications required with the issue reported.
• Major Incident Management - Trigger the Escalation Process Accordingly in case of failure with the Initial Support. Responsible for Major Incident Management. Initiating, Coordinating and Participating in Major Incident Management Process and Working on Postmortem/RCA Report.
• Ensure to perform BCP activities, SSO setup, SSRS configuration, Purging and Archive when needed.
• Document the issue replication steps and provide the same to next level team to fix the issue. This is most important and helps to next level team in replicating the issues.
• Ensure to take care of end-to-end product Installations/upgrades/Migrations with appropriate check list at various stages of runbooks.
• Ensure to take care of backup & restore procedures and disaster recovery plans, to ensure continuous operation of the business.

What We’re Looking For:

• Candidates should be university degree level educated or equivalent and have a proven track record of software implementation experience gained ideally from a sell-side environment.
• 5+ years of practical experience in Cloud operations.
• Experience in web/windows-based application support for various applications.
• Awareness of F12 Developer tools, postman/swagger to debug API driven applications.
• Familiar with RDBMS tools using SQL Server to understand the database structure to debug stored procedures and functions along with all basic SQL operational statements.
• Familiar with basic ethical hacking knowledge and knowledge on using burp suite.
• Familiar with Windows and/or Linux systems administration
• Familiar with XML, XSL, and Java script tools to analyse the client reported issues.
• Experience of working in financial services or similar domain is desirable.
• Familiar with other application debugging tools and application performance tool is an added advantage.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)